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FedEx Express Canada Hiring For Customer Service – Call Centre – Full Time at Richmond, BC Full Time
Job Description
Company: FedEx Express Canada
Job Title: Customer Service – Call Centre – Full Time
Job Requisition Number: RC464277
Job Family: FXE-CAN: Customer Service Call Centre
Time Type: Full Time
Worker Sub-Type: Regular
Language: English
Locations:
6011 Westminster Highway
Richmond, British Columbia V7C4V4
Canada
Job Title: Customer Service – Call Centre – Full Time
Job Requisition Number: RC464277
Job Family: FXE-CAN: Customer Service Call Centre
Time Type: Full Time
Worker Sub-Type: Regular
Language: English
Locations:
6011 Westminster Highway
Richmond, British Columbia V7C4V4
Canada
FedEx Express Canada has open full time Customer Service Call Center positions in our Richmond, BC location.
Our people are the foundation of our success. The differentiator in the employment relationship we value with our employees is our open, fair and respectful people practices and our positive work environment.
Position Summary:
To guarantee a positive customer experience to all customers with both FedEx Express and FedEx Ground services on an international and domestic scope. The incumbent will identify customer needs and provide the best solution. In addition, they will also be responsible for promoting continued sales and generating potential incremental revenue wherever possible as it relates to both Express and Ground services. May be the primary contact for all written responses to Contact Us website inquiries and requests for written apologies.
Required Knowledge, Skills and Abilities:
High School diploma/GED educational equivalent.
Must be able to achieve minimum threshold on mandatory testing and training; able to operate in a PC Windows environment.
Written grammar and proficiency: must be able to achieve minimum threshold
Good organization and interpersonal skills as well as verbal communication skills
Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment
Willingness to be flexible and work different schedules and holidays based on business needs.
Hiring for New Hire Contact Centre Class Jan 2022;
- Hardware Pick Up Date in Richmond, BC – Thurs Jan 27, 2022
Orientation – Fri Jan 28, 2022
Phase 1 Training starts Mon Jan 31, 2022 for 6 straight weeks. Attendance is mandatory! Mon to Fri
ADDRESS: Must be prepared to work in office at 6011 Westminster Highway, Richmond as needed. Training and initial work location will be remote.
HOURS DETAILS: Shift times following training will be available between 7am – 9pm, Monday – Friday and candidates must be available for the full window.
WAGE: $18.91/ hour
Total Rewards Package:
FedEx delivers a comprehensive total rewards program with a full spectrum of benefits to meet your diverse needs:
Benefit plans: medical, health, dental, orthodontics, vision, etc.
Pension plan
Education assistance / tuition reimbursement
Community involvement: Canadian Blood services; Disaster Readiness, Relief and Recovery
Diversity
Vacation
Discounts: travel & entertainment, health &lifestyle, home & auto and electronics
IND03
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver’s license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver’s abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered
