FedEx Express Canada Hiring For Customer Service Contact Centre – EXTERNAL POSTING at Mississauga, ON Full Time

• You must have a dedicated work space to work in that can accommodate a small PC, keyboard, mouse, two (2) 23-inch monitors, etc.. You are required to have wired internet connection, and your own internet provider.

A cellular phone with a data plan is also required to access our systems.

Availability and Scheduling – Attendance is mandatory!

• Hardware Pickup at HQ Mississauga: Tuesday June 14, 2022
  
• Virtual Orientation: Wednesday June 15, 2022 starting at 1000 EST
• 
  First day of Virtual Training Thurs June 16, 2022
  

3 Phases of Training (paid for hours spent training), Training is being conducted remotely,
1st Phase Mandatory Training –Start 10 AM, End 1800 PM EST

• 
  Thursday June 16, 2022 – Friday July 8, 2022 (Monday to Friday)
• 
  Monday July 11, 2022, to Friday July 22, 2022 (1000 to 1830 EST)

2nd Phase Mandatory Training

• Wednesday August 3, 2022 to Friday August 12, 2022
  

3rd Phase Mandatory Training

• 
  Tuesday September 6, 2022 to Friday September 9, 2022

Notes: Once Completed all Formal Training

• Hours will vary between 07:00AM to 19:00 PM, Mon to Fri OR Mon to Sat with one (1) day off during the work week.
• Working remotely from home is subject to change, as we are not sure what the business needs will be in once our ‘Back to Office’ team has determined when we can return to working in the office.

***If Successful Obtaining A Position, You Must Accept A Minimum Tenure Of 1 Year In The Customer Experience Organization Before Applying On Positions Outside Of The Customer Experience Organization.

DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver’s license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver’s abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered