FedEx Ground Careers US Hiring for Sr Operations Admin – HR Job at Stewartville, MN Full Time

Job Summary

Provides clerical and administrative support to the human resources (HR) department. Essential Functions

• Provides support for the Package Handler talent acquisition process (e.g., scheduling interviews, monitoring background checks, applicant tracking system support, attending job fairs/recruitment events as needed, and contacting selected candidates)
• Supports Non-Package Handler hiring through preparing interview guides, uploading completed interview documents, applicant tracking system support, drug screen kits and other requirements as applicable
• Provides customer service and support for both internal and external customers for HR-related processes (dock walks, compliance, HR information tables, password resets, etc.)
• Maintains personnel files for all employees
• Provides support on auditing, reviewing, and processing the human resources paperwork and forms
• Generates, compiles, and distributes HR reports
• Participate in special projects, to include job fairs and retention/engagement events, etc.
• Provides support to HR Department as needed
• Must maintain confidentiality and perform all duties in accordance with company policies and procedures

Additional Operations essential functions:

• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
• Reviews, researches and/or enters data in various systems to support respective functional area
• Compiles data and provides various regular and adhoc reports to management for review and determination
• Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
• Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review

Additional Quality Assurance/Loss Prevention essential functions:

• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
• Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review
• Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management

Additional Linehaul essential functions:

• Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
• Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system
• Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues
• Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review
• Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution Minimum Education
• High school diploma or GED required. Minimum Experience
• Three (3) years of experience required in HR clerical support or related area. Required Skills, Abilities and / or Licensure
• Software skills, including use of Microsoft Office software and web-based applications. • General business skills such as typing; data entry and review; and use of phone, copier, and fax. • Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment. • Knowledge or policies and procedures relating to HR administration. • Customer service skills necessary to effectively and professionally respond to requests. • Verbal and written communication skills necessary to explain complex and/or confidential information. • Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals. • Ability to analyze, review, and make recommendations. • Ability to mentor, coach, and act as a knowledge resource to other employees. Other Job Description Information

M-F, 6:30am-3pm. Schedule can vary based on business needs. % of Travel for the Position: 0%-25%

Address: 2427 Henry Road NW

City: Stewartville

State: Minnesota

Zip Code: 55976

Domicile Location: FXG-US/USA/P559/Rochester Colo

Auto req ID: 372554BR

Position Type: Full time

Employee Type: Non-Exempt

EEO Statement

FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Search Engine Description: Administrative

General

Human Resources