Festool USA Looking for Part-time Tool Inventory Clerk in Ottawa, ON, Canada at Ottawa, ON Full Time

About Festool – 90+ year Tradition

Festool is a family-owned business that has been developing innovative, precision-engineered and durable power tool solutions for nearly a century. Founded in Germany in 1925, Festool is a leading manufacturer of power tools, known for its systems-based approach to power tools that are designed for efficiency and high performance. Festool’s mission, “Built Better To Build Better”, focuses on creating better tools that empower professional tradespeople to elevate their skills and deliver outstanding results by helping them build cleaner, faster, smarter…better.

For more information, visit www.festoolusa.com or www.festoolcanada.com.

Work with Festool

Festool is growing fast and looking for proactive, talented and energetic individuals who want to grow with us. We are a customer-centric organization that cares for our team members and stays true to our guiding principles. We are seeking high-performing individuals who are just as passionate about exceeding customers’ expectations as we are. If you exude passion, creativity, commitment, and fun then we are the place for you!

Part-time hours 8:30 am – 2 pm (1 – 30 minute break)
3 month contract position
Ottawa based – in the Hunt Club and Prince of Wales area (Auriga Drive)
Hourly wage range $16.00 – $18.00/hr

Position Summary:
The Part-time (and temporary) Tool & Inventory Clerk is responsible for the inbound and outbound processing & handling of all company products as well as spare part handling duties for the Service Operations Department.

Job Responsibilities:
Essential Functions:

• Receives all inbound packages for Service Operations Department, moves pallets/packages to workstation area for processing.
• Outbound phone calls and emails to dealers and end customers for quotes, repair information and payment information
• Opens, pre-cleans, inspects contents, condition, and stages inbound tools into numbered inventory control bins, trays, and tags.
• Creates Repair Orders (RO) for all received tool types in SAP, assigns control bin/tag/tag numbers in SAP (i.e., dealer/end user repairs, recons, internal company repairs, etc.).
• Creates new end user master files in SAP for first time customer receipts. Interacts with Customer Service on any duplicate, missing, or questionable customer master data issues.
• Responsible to stock replenishment orders in proper Festool Canada locations as well as deliver special orders directly to Technicians that are waiting.
• Performs Festool Canada inventory counts, reports results to Lead Service Technician for next steps.
• Escalates replenishment parts situations to Lead Service Technician for guidance and direction.
• Pulls the SAP tool deliveries daily and moves completed tools to shipping area. Matches and verifies serial numbers to delivery documentation. Reports mismatches to Lead Service Technician promptly.

Non-Essential Functions:

• Perform all other assigned tasks and requirements as needed.

Qualifications:
Education:

Years of Experience:

• Preference toward previous experience in a technical/repair customer service capacity.

Preferred Qualifications:

• Experience with SAP a plus; Hourly/Daily SAP interaction is required.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Possess a strong work ethic, highly accomplished attendance history.
• Highly developed sense of integrity and commitment to customer satisfaction.

Required Qualifications:

• Demonstrated passion for excellence with respect to handling and caring for customer inventory.
• Able to wear proper PPE as required.
• Experience with Microsoft programs.
• Team player mentality, ability to work harmoniously with different personalities and roles.
• Excellent customer service skills.
• Ability to speak, read, write, and comprehend English is required. Able to speak, read, write, and comprehend French a plus.
• Analytical thinker with good problem-solving skills.
• Strong attention to detail.
• Capabilities to sit, stand, bend and lift up to 75 pounds repetitively.

Job Types: Part-time, Temporary, Contract