FIFA Women’s World Cup Australia & New Zealand 2023™ Looking for Ticketing Resolution Assistants – New Zealand at Auckland, New Zealand Full Time

If you are ticketing resolution assistant, focused and interested in a once-in-a-lifetime job in the sports industry, this is your chance. We are looking for someone to strengthen the team in charge of organising the biggest women’s sporting event in the world: the FIFA Women’s World Cup Australia New Zealand 2023™.

To ensure the successful operational delivery of the ninth edition of this competition, we have set up a Local FIFA Subsidiary (LFS). Its aim is to improve the experience of over 1.1 billion people watching the FIFA Women’s World Cup, by delivering innovative solutions across all operational areas.

We are currently looking to recruit Ticketing Resolution Assistants – New Zealand

Job responsibilities

• Provide first-level support for on the day ticket queries at all stadium ticketing facilities using the online FIFA Ticketing system and following the FIFA Women’s World Cup 2023 policies.
• Provide support to customers who need help with mobile ticket activation at stadium ticketing facilities on the day.
• Assist in managing queues at ticketing facilities to ensure a smooth and efficient process.
• Coordinate with other ticketing staff and stadium personnel to address on the day customer needs and provide assistant when needed.
• Provide guidance and assistance to customers with special needs or accessibility requirements on the day of the event.
• Accurately fill out reports for all ticketing issues, customer queries, and other relevant data as needed.
• Demonstrate a positive attitude and willingness to go above and beyond to ensure customer satisfaction.
• Be ready to take initiative, responsibility and be a proud representative of the Ticketing team.

Skills

• Excellent Customer Service
• Advanced and confident in Windows/Android/IOS systems & tools
• Comfortable with large crowds
• Fast learner
• Able to handle stressful situations
• Outgoing and flexible

Role Specific Requirements

• Aged 18 or over
• Available for all Match Days. The minimum number of shifts during the tournament will depend on the host city;
• Able to speak at least intermediate English;
• Consent to undertake and successfully complete Security Background Check(s); (*and FIFA safeguarding course)
• Have confirmed accommodation and ability to get to/from venues in your Host City;
• Attend an online interview (times/dates to be confirmed);
• Agree to complete scheduled training commitments (times/dates to be confirmed);
• Be able to attend uniform and accreditation collection and venue training in July 2023 in your Host City).
• Previous Ticketing/Box Office/Customer Service experience is a strong plus

PLEASE INDICATE WHICH CITY YOU ARE APPLYING FOR.

• Auckland
• Hamilton
• Wellington
• Dunedin

Closing Date: 02.06.2023