Fire and Emergency New Zealand Hiring for Change Coordinator Job at New Zealand Full Time

• Be part of a collaborative ICT Infrastructure and Operations team with opportunities for professional development
• Thrive on being innovative and working at pace in assisting FENZ to achieve business outcomes
• Collaborate, maintain and provide high quality information to stakeholder groups
• Be part of the team to move to modern and fit for purpose ICT solutions

Join our Change & Services team within Fire and Emergency New Zealand as a Change Coordinator and utilise your knowledge within a supportive team and make a real difference to the business!

Who are we:

Fire and Emergency New Zealand is a Crown Entity established on 1 July 2017 under the Fire and Emergency New Zealand Act 2017. The role of our new organisation is to reduce unwanted fires, respond to structural and vegetation fires and other emergencies including motor vehicle crashes, medical emergencies, hazardous substance related incidents, natural disasters and support increased community resilience.

Our vision is to build stronger communities and protect what matters most to the people within them. We are proud to be recognised as New Zealand’s most trusted public sector agency. Our values reflect what our people believe is core to who we are and the organisation we aspire to be:

We Do the Right Thing – Kia Tika
We Serve and Support – Manaakitanga
We Are Better Together – Whanaungatanga
We Strive to Improve – Auahatanga

About the role:

The Change Coordinator acts as a facilitator, responsible for the overall day to day change management process including prioritising change requests, assessing their impact and coordinating the CAB for approval of major changes. The role reviews change plans and schedules, assesses risk and impact, creates plans, defines and sequences the tasks needed to accomplish the change request, and ensures scheduling people and resources for each task.

The role supports staff members with specialised abilities who handle the details of the change request. The role also works closely with operational teams and project leads to ensure changes submitted in the approved format and comply with the change management policy. The Change Coordinator ensures that appropriate information is gathered based on the type of change being submitted and support channelling of the change through the correct process e.g., standard change, normal or emergency process.

The role ensures the Change Register, the Technical Service Catalogue, CMDB, and Service Matrix are all kept up to date. The role provides provide information to first line investigation of incidents to enable incident resolution, and apply techniques and processes to track, log and correct information relating to configuration items.

What you’ll bring to the role:

• Experience in ITSM (IT service management) Proven experience in running Change Management functions in a complex environment
• Excellent communication and collaboration skills
• Proven experience in undertaking continuous service improvement
• Good understanding of change and configuration management terminology
• Sound understanding of inter-related practices e.g., incident and problem management
• ITIL4 Foundation or equivalent experience.

What is on Offer:

If you’re looking for chance to put your diverse skill set to use in an organisation dedicated to helping our communities, then we’ll provide you with a unique opportunity to utilise your knowledge within a supportive team.

• Attractive remuneration package
• Hybrid working from home and office
• Our employee benefits include matched Kiwi Saver employer contributions of up to 6%
• Life and income protection insurance for eligible employees
• A wellness policy that allows for generous sick leave provisions so you can look after yourself.

The salary range for this role is $86,255 up to $95,839. Offers will be made within the range to reflect the skills and experience offered by the candidate and those required of the role.

How to apply:

If you are interested in helping us shape better communities, please submit your application by providing your resume and cover letter detailing why you think you are the right person for the role.

Please find a copy of our position description attached. You can also visit our vacancy page on our website www.fireandemergency.nz.

For specific questions about this role please email Lorraine Toppo, Senior Recruitment Advisor at Lorraine.toppo@fireandemergency.nz

Applications close on March 01, 2023. We only accept online applications.