First Federal Bank Hiring for Assistant Banking Center Manager at Raytown, Missouri Full Time

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12389728

First Federal Bank exists to help people build a better financial future, and for almost a century, our team has focused on home ownership and prosperity for all. When you join the First Federal family, you’ll be supported by a diverse, talented, energetic group of individuals who strive to help you and our customers achieve financial wellness. When our employees feel valued, our customers feel valued, and our community grows. We are Better. Together.

Listen to what our employees had to say about working with First Federal Bank of Kansas City!
https://share.vidyard.com/watch/uxgv1c2jr5CMAXWpn75rcr?

SUMMARY
The Assistant Banking Center Manager is responsible for supporting the Banking Center Manager in leading a team of sales and customer service professionals in the delivery of exceptional customer experiences while maintaining day-to-day operational integrity. Helps to provide leadership for the sales and business development for the Banking Center to meet and/or exceed goals and objectives while balancing operational duties to ensure transactions are handled accurately and efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required. Other duties may be assigned.

• Complies with all applicable banking laws, bank policies and federal regulations.
• Provide leadership and support for the sales and business development of the Banking Center to achieve financial goals and objectives established.
• Assists the Banking Center Manager in developing strategic approaches to further enhance the banks image and market share.
• In the absence of the Banking Center Manager, the Assistant Banking Center Manager acts as the leader of the center in all respects.
• Demonstrates the ability and provides leadership to all Banking Center personnel in acquiring and retaining customer relationships through the delivery of effective, courteous and timely customer service, problem resolution and communications.
• Works with customers to build and deepen relationships by uncovering financial needs and recommending the best products and services.
• Ensure quality service scores meet/exceed set goals for product knowledge and customer experience.
• Demonstrates leadership by creating an environment that promotes and advances the bank’s Mission and Vision and demonstrates its Values.
• Creates a cohesive team and provides employee development.
• Acts as a steward of the bank’s resources and reputation, presents a professional image and represents the bank well both internally and externally.
• Maintains security and operational integrity by assisting in the day-to-day operations and administration of the Banking Center through compliance with policy and procedure resulting in an overall satisfactory audit rating.
• In the absence of the Banking Center Manager, serves as the banking center liaison to the Bank’s Security Officer to ensure all employees are aware of security policies and procedures.
• Performs the essential duties of a Customer Service Representative and/or Teller when necessary.
• Assists in monitoring ongoing customer needs; market trends; meeting individual and banking center goals; monitoring performance of the banking center and employees; coaching; motivating and leading by example; holding regular banking center meetings; ensuring that communication is disseminated as appropriate: day-to-day staffing, scheduling and employee performance.

SUPERVISORY RESPONSIBILITIES

• Responsible for providing assistance in the overall direction, coordination, and evaluation of the banking center by supervising banking center employees.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Assists in interviewing, hiring, and training employees; planning, assigning, scheduling and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Must possess strong customer service and sales skills
• Ability to work with people at all levels
• Knowledge of deposit and credit banking products.
• Strong communication
• Collaboration and leadership skills
• High level of attention to detail.
• Must possess ability to maintain confidentiality and appropriately handle sensitive information.
• Must quickly evaluate and solve problems, utilizing tact and diplomacy when interacting with customers, employees and the public.
• Able to represent the bank in a man