Reference #: 2023-00125
Primary Office Location:11 S. Second Street. Sunbury, Pennsylvania.
17801.
Join our team. Make a difference – for us and for your future.
Position Title: Relationship Banker
Business Unit: Retail
Reports To: Varies Based on Assignment
Position Overview:
This position is expected to develop proficiency of basic consumer
banking transactions, account servicing, and lending. The incumbent is
responsible for the execution of branch leads at the direction of the
Manager, consistent execution of all customer transaction requests, and
identification of opportunities to convert transactions to qualified
sales or referral leads. Incumbent will adhere to all FNB policies,
procedures, strategies, and Core Values. The incumbent may be required
to work at various locations within the market.
Primary Responsibilities:
Promotes the sales process through greeting customers, identifying
customer service and product needs, leveraging sales leads, and outbound
calling. Make appropriate recommendations in the selling and
crossselling of Bank products and services. Identifies and achieves
individual weekly sales/referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer
interactions.
Using FNB approved branch technology, input and maintain effective data
quality for all referrals, customers, and applicants. Responsible for
the completion and lifecycle of all new and existing relationships
according to consumer bank standards.
Performs routine operational duties, including traditional teller
transactions and other operational tasks according to established
policies and procedures. Performs other related duties and projects as
assigned.
All employees have the responsibility and the accountability to serve as
risk managers for their businesses by understanding, reporting,
responding to, managing and monitoring the risk they encounter daily as
required by F.N.B. Corporation’s risk management program.
F.N.B. Corporation is committed to achieving superior levels of
compliance by adhering to regulatory laws and guidelines. Compliance
with regulatory laws and company procedures is a required component of
all position descriptions
Minimum Level of Education Required to Perform the Primary
Responsibilities of this Position:
High School or GED
Minimum # of Years of Job Related Experience Required to Perform the
Primary Responsibilities of this Position:
0
Skills Required to Perform the Primary Responsibilities of this
Position:
Excellent customer service skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Detail-oriented
Ability to use a personal computer and job-related software
MS Word – Basic Level
MS Excel – Intermediate Level
MS PowerPoint – Basic Level
Experience in a related position.
Knowledge of banking policies, procedures consumer products and
services.
Sales and customer service skills.
Licenses/Certifications Required to Perform the Primary Responsibilities
of this Position:
Nationwide Mortgage Licensing System and Registry Identifier preferred
but will be required.
Physical Requirements or Work Conditions Beyond Traditional Office
Work:
N/A
Position Title: Teller 1
Business Unit: Retail
Reports To: Varies Based on Assignment
Position Overview:
This position is primarily responsible for providing customers with
timely, courteous and professional paying and receiving services. The
incumbent promotes the sales and referral process, maintains and
balances daily transactions and performs various operational duties. The
incumbent provides the highest quality of service to every customer.
Primary Responsibilities:
Provides timely and courteous service by processing paying and receiving
transactions in a professional and efficient manner accurately and
according to a defined limi of authority, answering customer questions
and referring customers to the proper department in such a manner that
customer and department feedback is positive.
Promotes the sales referral process by pro-actively greeting customers,
identifying customer service and product needs, making appropriate
referrals and assisting in the selling and cross-selling of Bank
products and services to meet the banking needs of customers in a
courteous and professional manner. Identifies and achieves individual
weekly referral goals set by the Branch Manager.
Processes deposits, withdrawals, transfers, payments, night deposits,
mail, check orders, currency transaction reports, ATM action updates and
requests MasterCard/Visa/Discover card transactions and prepares and
issues money orders, cashiers and travelers checks.
Maintains daily transactions and balances to them according to
established schedule by researching outages and balancing a drawer
accurately and timely without assistance.
Processes wire transfers, issues and redeems savings bonds, makes stop
payments, treasury, tax, loan and other transactions, sorts money for
ATM and pays out money upon verification of signature and account
balance, completes debit card and dispute forms and forms for research
requests, dormant accounts and 1099’s for bond interest.
Performs various operational duties by balancing the ATM, monitoring
video camera operations, ordering checks and deposit slips, ordering
office supplies, preparing Reg CC Holds, completing captured card log
form and maintaining security checklists.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as
risk managers for their businesses by understanding, reporting,
responding to, managing and monitoring the risk they encounter daily as
required by F.N.B. Corporation’s risk management program.
F.N.B. Corporation is committed to achieving superior levels of
compliance by adhering to regulatory laws and guidelines. Compliance
with regulatory laws and company procedures is a required component of
all position descriptions.
Minimum Education:
High School or GED
Minimum Years Experience:
1
Special Skills:
Excellent customer service skills
Excellent communication skills, both written and verbal
Ability to use general office equipment
Ability to use equipment such as a coin sorter/counter, currency counter
and an encoder
Ability to use a personal computer and job-related software
MS Word – Basic Level
MS Excel – Intermediate Level
MS PowerPoint – Basic Level
Experience in a related position. Previous Teller experience of 1 year
preferred.
Special Licenses and Certificates:
N/A
Physical Requirements:
N/A
It is the policy of F.N.B. Corporation and its affiliates not to
discriminate against any employee or applicant for employment because of
his or her race, color, religion, sex, sexual orientation, gender
identity, national origin, or because he or she is an individual with a
disability or disabled veteran, Armed Forces service metal veteran,
recently separated veteran, or active duty wartime or campaign badge
veteran. F.N.B. Corporation and its affiliates provide all applicants
and employees a discrimination and harassment free workplace. Please
Visit following page for important legal disclosures and information:
https://www.fnb-online.com/disclosures
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