First National Bank of Omaha Hiring for Sr. Associate, Mortgage Servicing at Arizona Full Time

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Our Modern, Flexible Workplace:

We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you!

It is anticipated that an incumbent in this role will work remotely 100% of the time and will share a hoteling workspace if/when working onsite, as determined by business needs. The incumbent can work remotely from anywhere in the United States, unless otherwise specified in the job posting. Work location is subject to change based on business needs.

Summary of the Job:

Work collaboratively with mortgage ecosystem business partners and technology to engage in Black Knight,/MSP reporting, releases, changes to processes that will support the Mortgage team, with the purpose of identifying and eliminating risk as well as making processes more efficient. Coordinate mortgage servicing related changes to statements, letters, online, mobile, branches etc. and all testing related to Black Knight / MSP releases across multiple parties. Partner with various leadership teams in Servicing, Mortgage, Statements & Letters, Web, Mobile, Customer Service, Branches, Technology, Payments, Compliance, Risk, Sales, Investor Services, Post Closing and Marketing on priority issues/changes related to Mortgage Servicing.

About This Role:

• Lead Mortgage Servicing Release process to include year-end preparation and reporting required for customers, governmental agencies etc.Responsible for reading and interpreting all release notes for Black Knight MSP. Engage and coordinate with appropriate stakeholders across the enterprise to implement, communicate and train on the releases.

• Serve as focal point for Black Knight MSP changes impacting the mortgage eco-system.

• Accountable for Black Knight Mortgage Servicing Platform related activities (daily, monthly, yearly) and coordination with Mortgage Servicing, Investor Reporting, Cash, Tax, Business Analysts, Flood, Default, Mortgage Value Stream Coordinators, Vendors etc.

• Meet directly with System Support on in-flight system changes that would create better employee and customer experience as well as required regulation changes.

• Assist team in scheduling application testing. Represent the Servicing function as point person for all problems found during testing. Escalate issues accordingly.

• Partner with Key Stakeholders to organize and prioritize testing. Direct and facilitate end to end testing

• Collaborate with key-SMEs to identify testing plans for standard enhancements and upgrades (e.g. smoke test, regression testing)

• Act as the liaison between department and technical staff to report problems and communicate resolutions.

The Ideal Candidate for This Role:

• Bachelor’s degree or equivalent work experience

• 4-7 years Mortgage Servicing experience

• 4-7 years Black Knight Mortgage Serving Platform experience

• Strong analytical skills, including knowledge of Black Knight’s Mortgage Servicing Platform, and other Servicing applications such as IDisburse

• Aptitude for problem solving

• Ability to collaborate with team members, management and business partners to complete assigned tasks

• Previous experience partnering across business units in relation to mortgage servicing .E.g. working with partners in Customer Service, Web, Mobile, Retail Banking, Technology, Compliance, Risk, Legal, Mortgage Sales teams, Statement and Letters teams etc.

• Basic project management skills

Compensation:

Compensation range (base pay): $71,210.00-$114,158.00

IMPORTANT – This range is for the primary posting location of: Omaha – FN Tower

Final compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/ .

For additional information regarding compensation and benefits, e-mail FNBO at [email protected] . To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20230134

Equity, Diversity, & Inclusion:

FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.

See the full FNBO Equity, Diversity, & Inclusion Statement here (https://www.fnbo.com/about-us/inclusion-diversity/)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Click here (https://www.firstnational.com/common/communications/hr/assets/documents/hr/eeo_poster.pdf) to download ‘EEO is The Law’ Self-Print Poster

Click here (https://www.firstnational.com/common/communications/hr/assets/documents/hr/eeo_poster_federal_contractors.pdf) to download ‘EEO is The Law’ Supplement for Federal Contractors

Click here (https://www.firstnational.com/common/communications/hr/assets/documents/hr/eeo_poster_gina_supplement.pdf) to download ‘EEO is The Law’ GINA Supplement

Grow Your Career with FNBO!

For more than 160 years, our holding company – First National of Nebraska – has grown to nearly 5,000 employees with locations in eight states and $24 billion in assets. We are proud to serve our customers and communities with banking offices located in Nebraska, Colorado, Illinois, Iowa, Kansas, South Dakota, Texas and Wyoming.

First National Bank of Omaha (FNBO) believes that a bank should be a force for good in the world; to positively influence the lives of our employees, customers and the success of the communities we serve. Whether you’re just beginning your career or taking it to the next level, you’ll find your fit here.

Remote Openings (https://firstnational.wd5.myworkdayjobs.com/en-US/fnbocareers?locationHierarchy1=9446be3b2387018af7702571c8009493)

Bilingual Careers

Internships (https://firstnational.wd5.myworkdayjobs.com/en-US/fnbocareers?q=internship) & Trainee Program (https://firstnational.wd5.myworkdayjobs.com/fnbocareers?q=trainee%20program)

FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations, regardless of but not limited to their age, race, color, ethnicity, gender, gender identity, sexual orientation, disability, religion or military status. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.

See the full FNBO Equity, Diversity, & Inclusion Statement here (https://www.fnbo.com/about-us/inclusion-diversity/)

FNBO endeavors to make our site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Solution One via either email or phone using the contact information below.

Online (Primary Response Hours: M-F, 8a-5p Central)

• [email protected]

Phone (Available: M-F, 10a-2p; Central)

• (855) 470-3777

• (402) 602-3777