First Stop Health Hiring for Patient Experience Agent (Part-Time/Remote) at Remote Full Time

Note: This position doesn’t work well in conjunction with a full-time job and applicants employed full time will not be considered

Patient Experience Agent (Part-time/Remote)

Seeking a dynamic candidate to provide outstanding customer support to our members. Join an innovative 2x Inc 500 telemedicine leader with the mission to make healthcare more affordable and accessible for people.

Schedule: The schedule is approximately 24-30 hours per week. The ideal candidate is available to work a variety of shifts, on the weekends as well as during the week.

• We are specifically looking for someone with availability weekdays and weekends between 6am and 10pm CT
• The first few months of coverage will be working on our phone intake team

Duties include:

• Providing our members with a fantastic customer service experience
• Taking calls from our members and completing intake process
• Assisting our members with their needs
• Responding to customer inquiries as they arise
• Documenting findings and identifying trends
• Reporting trending customer support issues to management
• Maintaining and improving processes by following standards, policies and procedures, as well as recommending new approaches

Requirements:

• 2+ years of experience engaging with (and “wowing”) customers
• High School Diploma or GED
• Some college courses preferred
• Experience in a call center setting or medical office preferred
• Exceptional verbal and written communication skills
• Excellent organizational and interpersonal skills
• Ability to work independently in a deadline-oriented environment
• Advanced level computer skills in Microsoft Office
• Bilingual (Spanish) a plus