FIRSTENERGY SERVICE COMPANY Hiring for Automation Controller at Akron, Ohio Full Time

FirstEnergyFirstEnergy at a GlanceWe are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.FirstEnergy(NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation’s largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, anda regulated generating fleet with a total capacity of3,780 megawatts.About the OpportunityThis is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00] The ability to work remotely within the United States may be available based on business need.This option is not available in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time.We have recently embarked on a Digital transformation journey, by launching our Digital Factory where we are reimaging the way we work and serve our users. Our projects benefit the community by aiding in providing safe, reliable electricity to everyone:Transmission & Distribution: develop algorithms to detect asset failures, reduce outages and provide reliable electricity to customers. Smart Meter: provide customers with the electric usage they need to make smart decisions about their home as well as reduce threats and theft in the electric system.This position is responsible for supporting business process automation solutions while following best practices to drive business value. This position monitors and supports automation solutions deployed to production, develops solutions to address issues and enhancements, and supports the development of net-new automations. The Automation team primarily supports Robotics Process Automation (RPA) solutions, with an evolving and growing toolset. The individual should have a strong focus on collaboration and a deep passion for innovation.Responsibilities Include:Monitor automation solutions with a focus on performance management, scheduling, and capacity management.Develop and maintain dashboards for real-time automation monitoring and report on automation metrics.Proactively communicate and address issues, changes, and concerns to business units when discovered through monitoring activities.Serve as the primary resource to address and resolve automation software issues in accordance with SLAs for incidents assigned to the Automation team.Own the Automation team’s IT change management activities and perform associated tasks including change ticket management, code migration, and deployment support.Perform automation administration tasks including security management and license management.Develop business process automation solutions for break-fix issues or enhancements that are efficient, well-structured, maintainable, scalable, and easy to understand.Create and maintain solution documentation when automations are changed during support activities.Perform automation software upgrades, collaborating with other IT teams and/or automation software vendors, and affected business units.Perform periodic SOx control reviews to adhere to IT compliance processes.Collaborate with automation software vendors as needed for advanced issue support and maintenance or patching activities.Work within project planning constraints, communicating any identified project risks and issues accordingly.Bachelor’s degree in related discipline with a minimum of 2 years relevant experience required. In lieu of a degree, 4 years of relevant experience required.Relevant work experience will include basic experience supporting, designing, and developing or configuring software solutions.Experience providing customer-focuse