Position: Portfolio Community Manager
Location: Las Vegas, NV
Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America’s foremost property management firm. We’re all about our associates, and as we continue to grow, we’re looking for even more quality people who share our dedication to doing what’s right, improving residents’ quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us. Job ResponsibilitiesResponsible for the day-to-day servicing of the clients and homeowners of the association’s assigned in the portfolio by providing exceptional service through project management and operational oversight for the various corporations. Through effective multi-tasking, Manager is responsible for maintaining proper operations for each association through prompt communications to the board (and owners) on necessary topics and issues through established procedures of FirstService and the Association. It also includes maintaining constructive relationships with the Boards and/or ensuring the continuity and the profitability of the relationship between FirstService and the Boards. Job ResponsibilitiesEssential Duties & ResponsibilitiesThe job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty. Organize Annual, Budget, Board, Election and Special meetings of the Association within legal requirements. This includes (but is not limited to) giving proper notice of meeting, ensuring quorums, and ensuring that the required paperwork accompanies the meetings as defined in the NRS116, governing documents, management agreements and contracts. Assist Boards with their mandate of operating the Association in the best interests of the Members. This includes all contractual and legal obligations. The following list is not necessarily exhaustive: Ensure that landscape and maintenance issues are taken care of to Board satisfaction within budget and within time constraints. Must be able to conduct compliance inspections of the homes or condominiums in the portfolio of associations. Must ensure inspections are completed and documented in accordance with the Management Agreement. Reports are to be completed and finalized to ensure they are sent out within 48 hours. Ensure that non-compliance issues are followed up in a timely manner and inaccordance with the Association policies and procedures. Ensure that assessments are collected in a timely manner. Provide input and leadership in planning future growth and changes as communities mature. This includes drafting Communities and Charters as required. It also includes proposing and drafting Policies and Resolutions as required. Training (or arranging the training of) Board members regarding their duties. Resolve issues between the Board and other Divisions of First Service. Promote and maximize the services that FirstService Residential can bring to existing clients as well as future clients. Action Lists are provided to the board weekly. Minutes are completed and provided to the Board within 48 hours. New Board Member books are provided to new Board Members within 30 days of appointment or election to include all requirements of NRS116. Ensures that insurance coverages are sufficient and in effect, as directed by a licensed insurance professional and mandated by the governing documents and Nevada law. Prepare bid specifications, obtain bids and finalize contracts as applicable. Ensure the satisfaction of the Board with FirstService Residential performance; and promote the positive contributions of First Service to the Associations. Present yearly budgets to the Associations in a timely manner. Ensure that all vendor billings to the Associations are returned to Accounting within deadlines and that final payment to the Vendors meet requirements. Financial Statements are analyzed and forwarded to the Board within timelines. Provides clarification to the Board as required. Maintains qualifications for CM Certificate. Tracks credits to ensure that all required continuing education is obtained to prevent lapse in Community Manager Certificate. Also responsible for renewing Community Manager Certificate. Provide monthly reports to the Supervisor; and additional ones as required. Ability to keep items in total confidentiality Ability to work well under pressure and deadlines Ability to be flexible and be able to move from one job to the next depending on ever changing priorities and business need All other duties as assigned by Vice-President and/or Regional ManagerAdditional Duties & Responsibilities Practice and adhere to FirstService Residential Global Service Standards. Conduct business at all times with the highest standards of personal, professional and ethical conduct. Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies. May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines. Ensure all safety precautions are followed while performing the work. Follow all policies and Standard Operating Procedures as instructed by Management. Perform any range of special projects, tasks and other related duties as assigned.Supervisory ResponsibilityN/AEducation & Experience High school diploma, college degree NRED full Community Manager License Five or more years of professional experience with Common Interest CommunitiesKnowledge, Skills & ProficienciesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. CPR and AED Red Cross certification Potentially depending on staffing: certified pool operator Strong communication, customer service and inter-personal skills with working knowledge of the Adobe programs. Must be able to acquire and maintain current knowledge of the state statutes, association CC&R’s, and Rules and Regulations. Must be able and willing to work a variety of hours in order to meet the requirements of the position, including evenings, weekends, and holidays.Physical Requirements / Working EnvironmentThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position involves sitting, standing and/or movement throughout the day. Must be able to transport oneself not only around the office, but also around the Community Association. Duties of maintaining files and records will involve stooping, bending, lifting, and grasping, pushing, pulling, or otherwise moving objects weighing as much as 45 lbs. This type of activity may occur several times throughout the day.WORKING CONDITIONS Performance of duties may require employee to be both inside and outside. Inside temperature will be controlled and the use of fluorescent lighting will exist. Outside may require employee to be exposed to the elements, which may include wind, rain, cold, snow, and extreme heat. Must be able to drive a car and possess a valid driver’s license.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs. TravelN/ADisclaimerThe above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an allinclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
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