Are you detail oriented and customer-focused? Do you have an investigative mind prone to problem solving? If so, join Fiserv’s Issuer Dispute Operations team to make a real and direct impact on peoples’ lives!
What does a great Fraud & Dispute Specialist do?
As a Fraud & Dispute Specialist, you will provide support of Fiserv clients’ card portfolio chargeback programs (debit, credit, prepaid). You will investigate claims, compare multiple avenues of processing disputes/chargebacks, and decide on the best path to resolution.
This position is important and required to ensure that we take care of our clients as well as their customers. This directly follows our Values of earning client trust every day and creating with purpose. You will contribute to efforts small and large!
Responsibilities
Basic Qualifications
Preferred Skills
Benefits
Fiserv is a global leader in fintech and payments for over 35 years serving thousands of financial institutions and millions of businesses in more than 100 countries. Our Purpose is to deliver superior value for our clients through leading technology, targeted innovation, and excellence in everything we do as we process over 40% of the world’s debit and credit transactions.
Issuer Dispute Operations manages fraud and dispute claims on issuers’ cards across all of Fiserv’s businesses. From full service to chargebacks to adjustments, we are responsible for over a billion dollars’ worth of consumer dispute issues every year! Join our team and learn about client service, data analysis, and operations management!
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