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Five Hiring for Senior Software Engineer – VOIP Job at Melbourne, Australia Full Time
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Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.
Senior Software Engineer – VOIP
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Our global voice team is looking for an energetic and experienced Software Engineer who is passionate about creating high-performing, scalable, and resilient mission critical voice services that are the foundation of Five9’s contact center platform. In this position you will need to work on many different VOIP servers like sip proxy, session boarder controller, B2BUA. You need to have hands on experience in configuring such servers, writing scripts and investigate and debug problems independently.
Key Responsibilities:
- Be part of an agile team to develop a scalable, highly available global voice platform
- Collaborate with Product Managers, Architects, Engineering leaders and test engineers
- Understand performance and scalability principles and apply when developing software
- Be able to document and communicate clearly
- Be able to configure, Troubleshoot and support VOIP servers
Key Skills:
- 5+ years of industry experience in software development, configuring and troubleshooting VOIP systems
- Hands on experience in writing code in C and C++
- Experience in coding in Java and scripts is a plus
- Thorough understanding of VOIP protocols like SIP, RTP, RTCP, WebRTC
- Prior experience in outbound dialers, Call Progress Analysis, Answering Machine Detection Is needed
- Good understanding of networking including firewall, ALG and VPN
- Experience in troubleshooting tools
- Prior experience in building telephony systems using asterisk, freeswitch and kamailio is a huge plus
- Experience with any public cloud platform is a plus
- Experience working on complex problems and systems
- Experience working within an Agile/Scrum team
- Positive, self-motivated and enthusiastic attitude with a strong-sense of ownership
- Strong communication skills, both verbal and written
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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.
