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Five, Inc Hiring for Senior Software Engineer (IVA) – Contract Job at Melbourne, Australia Full Time
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Senior Software Engineer (IVA) – Contract
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. At Five9, we are focused on delivering the industry’s most modern cloud portfolio for contact center automation. Five9’s acquisition of Inference is the latest, exciting step in the execution of this strategy. Inference’s Studio platform brings the power of advanced intelligent virtual agent (IVA) driven automation to companies of every size, technology which was previously only available to the world’s largest organizations.
We are looking for a senior software engineer to work within our product engineering team during the integration of Studio and Five9 Virtual Contact Center products (VCC) at the same time as VCC itself is being migrated into a cloud based micro-services architecture. The ideal candidate has IVR or conversational interaction management domain experience. Our existing Studio product stack is built on PHP and Vue.js technology deployed in private and public clouds. We leverage the latest cloud AI services such as Google Speech, Dialogflow, IBM Watson and Amazon Lex.
Integrating Studio and VCC involves integrating identity, subscription and tenancy management across the product infrastructure, creating equivalent contact center administrator service creation environment features, and decomposing the Studio monolith onto a well-developed cloud micro-services platform. This role is expected to be a 12-month contract.
About You
- Have a solid understanding of backend (PHP/Laravel required, Java/Spring desirable) and front-end languages (JavaScript) and frameworks (Vue.js desirable) with 5+ years of experience
- You care and know about software engineering practices like continuous delivery, defensive programming and automated testing.
- You have solid experience of working in an agile development environment and collaborating with a team
- You are experienced in working with distributed systems comprised of multiple services in addition to having built and scaled monoliths.
- You have a Bachelors or Masters degree in Computer Science or equivalent work experience
What you’ll do:
- Software design and development, testing and documentation across our backend, front-end and interaction management platforms to deliver end-to-end features
- Work with product owners and designers to expand the feature set and create high-quality user interfaces
- Take operational responsibility for the performance and quality of services owned by your team, potentially including taking part in an on-call rotation
- Coach and guide less experienced team members
- Contribute to the architectural design process for new products and solutions.
Where you’ll be:
- Working within the Australian Eastern Time zone
- In 2022, able to work minimum one day per fortnight from our Melbourne office located in 530 Collins St
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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