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Five, Inc Hiring for Senior Software Engineer – Virtual Contact Centre Job at Melbourne, Australia Full Time
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Senior Software Engineer – Virtual Contact Centre
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. At Five9, we are focused on delivering the industry’s most modern cloud portfolio for contact center automation. Five9’s acquisition of Inference is the latest, exciting step in the execution of this strategy. Inference’s platform brings the power of advanced IVA-driven automation to companies of every size, technology which was previously only available to the world’s largest organizations.
The role:
As part of the Virtual Contact Centre engineering team, you will be building Five9’s next generation, cutting-edge Modern SaaS platform. An ideal candidate for us is an experienced engineer who is passionate about building high performance cloud platforms with automation first mindset and a brilliant problem solver and a creative self-starter.
Key Responsibilities:
- Be part of an agile team to develop scalable, highly available core platform services.
- Participate and contribute to requirements analysis and architecture.
- Collaborate with product managers, architects, engineering leaders and test engineers.
- Leverage cloud components in developing software in order to achieve scalability, reliability, and operability.
- Develop and deliver well designed, testable, operable and efficient code.
- Write unit and functional tests.
- Be able to document and communicate clearly.
Key Skills:
- A Bachelors or Masters degree in Computer Science or equivalent work experience.
- Experience with application development using cloud (GCP/AWS) components, micro services, Java, Python, Spring framework, and related technologies.
- Experience with designing and building highly available and scalable applications
- Knowledge of Computer Science fundamentals in design, data structures, algorithms, problem solving and complexity analysis, programming and architecture best practices.
- Experience with software development life cycle, CI/CD, automated testing, software build, deployment activities, troubleshooting production issues.
- Experience working within an Agile/Scrum team.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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