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Five, Inc Hiring for Software Engineer Job at Melbourne, Australia Full Time
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Software Engineer
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. At Five9, we are focused on delivering the industry’s most modern cloud portfolio for contact center automation. Five9’s acquisition of Inference is the latest, exciting step in the execution of this strategy. Inference’s platform brings the power of advanced IVA-driven automation to companies of every size, technology which was previously only available to the world’s largest organizations. This means a career packed with opportunities to grow and a chance to shape the product.
We are looking for a software engineer to work within our products team. The ideal candidate has a background in VOIP protocols. Our existing product stack consists of PHP and Angular JS modules deployed in private and public clouds. We leverage a number of external cloud services such as Google Firebase, Google Speech and IBM Watson. This position is based in Melbourne, Australia.
Key Responsibilities:
- Software design and development, testing and documentation.
- Play a crucial role in expanding the feature set and improving the performance and quality of our product.
- Accurate reporting of project development status using project tracking tools such as Jira.
- Contribute to the architectural design process for new products and solutions.
- Support user acceptance testing, application roll outs, user training and root cause analysis
- Deep dive into cutting edge technologies and work with the products team to transfer ideas into products.
Requirements
- 0-2 years experience
- Proven track record collaborating with teams.
- Agile adopter with knowledge of test driven development and continuous integration.
- Well versed in software build, deployment activities, programming and architecture best practices, possess excellent analytical, communication and problem-solving skills.
- A Bachelors or Masters degree in Computer Science or equivalent work experience.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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