Five Star Call Centers Hiring for Phone & Data Entry Specialist(FT & PT + $14/hr) at Sioux Falls, SD Full Time

Join a rock star team of customer care experts at Five Star Call Centers. Headquartered in Sioux Falls, SD, we’ve been helping companies across the U.S. deliver great customer experiences for over 35 years – all with a casual, fun culture built to help you grow your career. So, what does that exactly mean? You’ll work in a great environment while helping people that contacts us with their customer service needs.

Help our essential workers get to the frontlines! We are looking for phone and data entry specialists to play a part in connecting nurses with healthcare facilities needing to fill shifts. You will navigate online to verify the nurses’ credentials after they’ve selected the healthcare facility they would like to work with. You’ll then follow-up with the nurse with a written message to confirm if their credentials are valid for that facility. You will also be handling follow up phone calls with those checking on the status of picking up shifts. Join Five Star Call Centers and become part of this critical team helping our essential healthcare workers.

If you’re a compassionate individual that is passionate about helping others, we encourage you to apply with Five Star Call Centers.

Click here to learn more about becoming Five Star Extraordinary .

This is an onsite position working in the Sioux Falls, SD office. However this can be a work from home position if you meet the work at home guidelines. There is no set time frame when this will occur. Work at home opportunities are not guaranteed. If a remote opportunity is offered you will be required to pass a background check. The remote opportunity would require you to reside in the Sioux Falls, SD area.

Remote positions require what is listed under the Job highlights section as well as…

• Strong employment backgrounds (length of service at previous jobs and gaps in employment looked at)
• 35 wpm
• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment.

Job highlights

Qualifications

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Technical savvy
• Quick learner and able to work independently
• Type 30 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• A background check applicable with state and federal laws is required (must be 18 years of age)

Responsibilities

• In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, data entry, email and/or chat.
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Pay & Benefits

• Starting pay – $14/hr , plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
• Work hours – Shifts between 5:00am-11:00pm (CST) Must have a start time of 5a-7a, 7a-9a, 8a-10a or end time of 5p-7p, 7p-9p or 9p-11p; Work Days – Mon-Fri & Every Other Weekend (day off during the week on wkd rotation)
• Paid Training – 1-3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
• Status – Full Time(40 hrs) or Part Time(20-29 hrs)
• Full Time Only; Benefit eligible 1st of month after 60 days – click to see benefits-at-a-glance

COVID-19 Considerations: Keeping our employees & our community healthy & safe!

• Multiple sanitation areas in the facility
• Social distancing in shared areas
• Staying home when sick

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. Click here to read the full description.

Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.