Five Star Call Centers Looking for Customer Service (Summer Work-Onsite-$13/hr + Shift Diff) at Wichita, KS Full Time

Join a rock star team of customer care experts at Five Star Call Centers. Headquartered in Sioux Falls, SD, we’ve been helping companies across the U.S. deliver great customer experiences for over 35 years – all with a casual, fun culture built to help you grow your career. So, what does that exactly mean? You’ll work in a great environment while helping people that contacts us with their customer service needs.

Do you like to come into work and be able to do your job with little to no obstacles? Come join our team as a call processor. You will work retail accounts or accounts with a script to follow along. You will be able to assist a customer from beginning to end of their call.

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

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This particular project is assisting clients with ordering vitamins, coffee, steak and more !

Click here to learn more about becoming Five Star Extraordinary .

This is an onsite position working in the Wichita, KS office.

Job highlights

Qualifications

• 1 year of customer service or customer support experience preferred
• 1 year of previous call center or office background experience preferred
• Type 25 words per minute accurately
• Strong phone and verbal communication skills along with active listening

Responsibilities

• Manage large amounts of inbound or outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Pay & Benefits

• Starting pay – $13/hour, plus shift differential(extra $1/hr nights & wkds)
• Work hours – Shifts between 8:00am-9:00pm (CST) ; Work Days – Mon-Fri & Every Other Weekend (day off during the week on wkd rotation) Must have a 8a-9a start or 8p-9p end time
• Paid Training – 2 days in length from 8:00am-5:00pm Mon-Fri (CST) Classes start 6/27/22

• Status – Temporary with hours available from 20 to 40 per week (can turn into regular employment pending attendance & performance

COVID-19 Considerations: Keeping our employees & our community healthy & safe!

• Multiple sanitation areas in the facility
• Social distancing in shared areas
• Staying home when sick

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. Click here to read the full description.

Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.