FluentStream Hiring for Tier 2 Customer Support Representative at Remote Full Time

Tier 2 Customer Support Representative

Location: Remote

Type: Full Time, Hourly

FluentStream is a software-as-a-service (SaaS) company that simplifies and automates how businesses communicate with customers. Thousands of businesses across the country have replaced their legacy phone system with FluentStream’s modern, cloud-based communications platform. Our apps enable support, sales and other professionals to deliver an exceptional customer experience from any device or location. Our 80+ remote employees share a passion for teamwork, fast-paced challenges, flexibility and inclusion. We are proud to be consecutively recognized by Inc. 5000 as one of the fastest-growing private companies, and by BuiltIn as one of best companies to work for in the U.S.

As a member of the Customer and Partner Experience team, you’ll be on the front lines of all of our client communications. We pride ourselves in our “client happy at all costs” end-to-end experience for every single one of our users. This is not a volume-driven, metrics crazy call center.

About you:

• Comfortable working through ambiguity and uncertainty in an ever-changing work environment
• Have a great attitude
• Enjoy working with people over the phone, email, and live chat
• Have a passion for customer service
• Comfortable in a fast-paced environment
• Comfortable with technology and interest in learning our software
• Non-traditional background are welcome to apply

Key responsibilities:

• Inbound phone support
• Email support
• Chat support
• Helpdesk technical support
• Active involvement in ongoing training
• Communication and escalations with 3rd party vendors

Qualifications:

• At least 2 years of experience in a customer service-facing role.
• Experience in a high-volume contact center
• Experience with telecommunications preferred
• Previous experience working from home
• Ability to communicate and collaborate with a team and articulate your ideas
• Some experience with Salesforce
• High school diploma or GED required

Benefits:

• Health, Dental, and Vision Insurance
• 401k plan
• Remote work anywhere in the U.S.
• Mac computers + work from home stipend to set up your home office
• Participate in ownership of the company
• Tuition Reimbursement Program
• Discretionary PTO policy
• Volunteer time off
• Competitive paid parental leave
• Pet Insurance
• Optional team gatherings, celebrations, and plenty of fun virtual events

Compensation: $19.50/hr

At FluentStream, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.

Vaccine Mandate:

Employees working in this position will be required to be fully vaccinated against the COVID-19 virus, unless they qualify for a medical or religious exemption. Applicants will be required to show proof of vaccination status upon receipt of a conditional offer of employment. Please note the Company provides reasonable accommodations in accordance with applicable state, federal and local laws.

At FluentStream, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.

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