Flux Federation Looking for Client Director – Australia at New Zealand Full Time

We design and build cloud-based energy retail software for global businesses. We’re passionate about designing smart solutions to complex problems, and enabling energy businesses to thrive in the rapidly decarbonising energy economy.

Because we work remotely, one of the ways we make sure we’re all on the same page is by embracing our Values: Greatness, Impact and Connection.

Connection is what transforms us from individuals into a team. We all invest time and energy getting to know one another across cities, communities and cultures. And through shared experiences – remote and in real life – we deepen the bonds that make our remote-first ways of working successful.

Our clients are our business. When we bring our smarts to their problems we change their world and our own. We work together to achieve great outcomes for profit, people and the planet. Together we will lead and win in the energy transition. We succeed when our clients succeed.

We actively create the future we want for our business, our community and our people. We are united in this shared purpose. We believe in excellence in everything we do, and are never afraid to push the limits of what’s possible. Kake tonu! | Ever upwards.

What We’re Looking For

We are looking for an experienced Client Director – AU based to join our growing team.

The Client Director is the most senior in-market client management role at Flux, reporting directly to the Chief Client Officer. The purpose of this role is to strengthen Flux’s client relationships and in doing so grow Flux’s value. Your mature and calm working style, and knowledge of the energy sector, will build confidence with clients and enable you to influence internally and externally.

Working with our talented team, industry partners, and other vendors to our clients, you will champion Flux’s product and service offering to enable our clients to achieve their business goals.

To succeed in this role you must be skilled at both relationship management and delivering commercial outcomes. Stakeholder management and communication, collaborative problem solving in a software environment, and commercial acumen, are critical capabilities to succeed in this role.

Key Responsibilities

You will be responsible for building and retaining high-value, long-term client accounts, and a group of client-advocates who will help build Flux’s market reputation.

This means:

• Be a trusted advisor and partner to our clients’ executive teams – including CEOs, CTOs and other senior leaders – heading off issues as they arise so that minimal Flux C-Suite engagement is required.
• Develop and manage the Account Plan for each client account in Australia so that it serves the clients’ business objectives and Flux’s commercial imperatives.
• Leverage your energy and software knowledge to proactively lead clients to Flux solutions that help them solve business challenges, positioning Flux as a key partner.
• Actively manage client work programmes, partnering with Client Solutions, Product and Engineering to ensure Flux delivers strategic solutions on time and budget.
• Work closely with Flux’s Transformation Lead on client implementations, guiding the client through the process, holding the client to the agreed contract terms, and ensuring relationships are strengthened through the implementation process.
• Manage the regular reporting processes and chair client meetings, so that client trust is built through professionalism, transparency, consistency.
• Forecast and track key account metrics to enable account health, strong financial management and client satisfaction.
• Represent your portfolio across various business work streams, and prepare reports on account and strategic initiative status for key business discussions.

About You

The knowledge, experience, and skills you bring to this position include:

• Minimum of 10 years experience in enterprise-grade account leadership, with significant experience in the Australian energy sector. A high degree of personal maturity, and experience working with C-Suite leaders, is required in this role.
• Outstanding commercial capability, coupled with the diplomatic skills to represent Flux’s commercial interests while maintaining client satisfaction.
• Exceptional verbal and written communication skills, you need to be able to mediate and persuade.
• High degree of initiative and accountability. You must be a self-starter who also understands their role in a team, and the criticality of communicating well, following processes and keeping meticulous records. Highly organised.
• Strategic and tactical. You can identify opportunities and know how and when to pitch them.
• Quick and eager learner, wanting and able to understand the Flux product and product-market fit quickly, and be constantly building your knowledge of our clients businesses and the rapidly changing energy sector.
• Ability to collaborate and work with a dynamic, diverse, growing business. Willingness to ‘get stuck in’ as part of a driven and collaborative team.

WHY FLUX?

We are an all remote company, and you can rest assured that Flux will connect you with amazing people from all walks of life and offer fantastic learning and development opportunities within a flexible and family friendly culture.

Alongside competitive salaries, we also offer:

• Flexibility in how you work – we truly believe in flexible working and are happy to discuss how this role works around your life.
• Life insurance, income protection and serious illness cover.
• Generous leave provisions including enhanced parental leave benefits, paid leave between Christmas and New Year, and the option to buy additional leave.
• Staff rates for electricity if you are, or become, a Meridian or Powershop customer.
• An employee share scheme.
• A commitment to your wellbeing with access to wellness initiatives.

We can’t wait to hear from you, apply today!