FNF Canada Hiring for Administrative Assistant Job at Westmount Full Time

FNF Canada, a division of Fidelity National Financial, is one of the country’s largest providers of title insurance and ancillary services. With our continued growth in Canada, we are seeking an Administrative Assistant on a contract basis.

The ideal candidates will possess real estate experience in a busy law firm or related environment. They must work well under pressure as well as under minimal supervision, and have the ability to deal with difficult situations with tact and diplomacy. The candidates must also be very organized, have excellent time management skills and display a positive attitude.

Primary responsibilities:

• Communicate with internal and external clients through various channels, including but not limited to answering incoming client calls
• Maintain new and existing client relations, while providing exceptional customer service, including interacting with clients, answering client’s inquiries and effectively handling client concerns
• Identify and assess client needs to achieve satisfaction
• Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Ability to deal with difficult clients, de-escalate and diffuse challenging situations and successfully resolve customer issues in a diplomatic and professional manner
• Other duties as required or assigned

Qualifications:

• Must be fully bilingual in both written and verbal French and English
• Must be very organized and have excellent time management skills
• Proficient in Microsoft Office Suite
• Strong organizational skills
• Excellent oral and written communication skills
• Ability to work in a Team environment
• Client-service orientated with a professional telephone manner
• Ability to work flexible hours

We thank all candidates for their interest but only those selected for an interview will be contacted.

Contract length: 6 months

Job Types: Full-time, Contract

Additional pay:

• Overtime pay

Benefits:

• Casual dress
• Company pension
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Employee stock purchase plan
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• Profit sharing
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Language:

• English and French (required)

Work remotely:

• Temporarily due to COVID-19