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New Zealand
FNZ Looking for Production Support Analyst at Wellington City, Wellington Full Time
The opportunity
We’re building a team in Wellington to cover Production Support on our UK platforms to provide our UK clients with support on an ongoing basis.
As a Production Support Analyst, you will be part of a team working across multiple clients providing crucial application support services and investigating service interruptions. You will be working as part of a small (but growing!) team to ensure that all support or service requests are handled according to agreed-upon protocols and KPIs.
The responsibilities will include:
- Application Support – ensure that the application is working correctly as deployed;
- Issue Management – analyse, investigate, and allocate for resolution and closure for all issues;
- Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations;
- Monitor issues log; to maintain the quality of information on the issue log to allow for full investigation, resolution, and closure of all queries;
- Diagnosis and Problem Solving: Identify, troubleshoot and resolve production issues;
- Work with developers, analysts and testers to ensure that production fixes and business process changes are fit for purpose;
- Project Handover – facilitate the transition between project support and production support for all change;
- Change Management – support testing and release process for production fixes;
- To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment
What are we ideally looking for in a successful candidate?
- Intermediate SQL skills and clear understanding of databases
- Understanding of how SDLC works in practise
- Strong analytical thinking and problem-solving skills
- Good communication skills, confident in dealing with internal and external clients;
- Ability to effectively prioritize and execute tasks;
- Strong learning agility and passion for continuous learning
- Comfortable in a high pressure, fast paced environment
- Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time
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