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Foot Locker Hiring for Human Resources Services Representative (Remote) Job at New York, NY Full Time
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Human Resources Services Representative (Remote)
Corporate Office – New York
330 West 34th Street
Category
Human Resources
Foot Locker, Inc.
Job Type
Regular Full-Time
Job Id 42346
Job available in 7 locations
Overview
Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, Click Here!
Foot Locker is seeking an experienced Human Resources Services Representative to join their dynamic, collaborative team. The Human Resources Service Center the first point of contact for all Total Rewards (Benefits, Compensation, HR Management Systems, Mobility) customers. The HR Services Representative provides a high level of customer service in response to associate and retiree questions, telephonically and via email. This individual provides administrative and clerical support for Total Rewards. The HR Services Representative is a key resource for the day-to-day administration of Foot Locker Total Rewards programs!
The Human Resources Services Representative has the ability to work fully virtual / remote.
Responsibilities
- Provide a high level of customer service to Team Members in response to Total Rewards inquiries via phone and email while maintaining a high level of confidentiality.
- Answers questions, research information, and assists with problem resolution within Service Level Agreements (SLAs).
- Actively monitor case load volumes to ensure effective response and resolution.
- Escalate complex issues and cases to appropriate team members and departments.
- Responds to HR Services emails, completing government-required forms, processing of benefit related enrollment forms, resolving system errors, assisting with Self-Service functionality, coordinating billing and coverage for individuals on leave of absence.
- Provide detailed research related to benefit inquiries, and appropriate response to team members and key business partners.
- Process HR system updates, run daily queries from PeopleSoft, and submit life insurance claims
- Update process documentation in process and provide continuous feedback opportunities.
- Provides a welcoming and responsive atmosphere, including over the phone, while maintaining high quality customer service.
- Maintain a confidential and compliant environment with all inbound and outbound correspondence in accordance with company and government regulations.
- Assists with various office tasks and provide backup to other team members as required.
- Ability to operate in a fast-paced agile team environment.
Qualifications
- Bachelor’s degree in human resources, business, or relevant benefits work experience required.
- 2+ years of customer service and/or call center experience.
- Experience with Microsoft Office (Excel, Word)
- PeopleSoft and/or HRIS experience
- Strong oral and written communication skills
- Able to prioritize, organize, and pay close attention to detail
- Ability to effectively manage and prioritize multiple tasks.
- Proficient in operating general office equipment: multi-line phone, fax machine, scanner, and copier
