Foreign & Commonwealth Office Hiring For Vice-Consul (IRL) at Dublin, County Dublin Full Time

Job Description (Roles and Responsibilities)

The British Embassy Dublin is part of a worldwide network, representing British political, economic and consular interests overseas. We are seeking a dynamic and customer-oriented Consular Manager (Vice Consul) to lead and deliver first class customer service, through the provision of consular assistance and services to resident and visiting British nationals in Ireland.

The successful applicant will manage day to day consular operations across Ireland, build and maintain relationships with external stakeholders and agencies and deliver a targeted prevention programme to advise and inform on our wider consular priorities. The role will involve interaction with members of the public, local, regional and UK authorities as well as being a fully engaged member of the Nordic Baltic and Ireland (the NBDN) consular sub-region and wider EuroAsia Network, contributing to the delivery of the country/regional business plan, the wider corporate goals of the British Embassy in Dublin and the delivery of the Foreign, Commonwealth & Development Office’s (FCDO’s) Consular Strategy. As a Head of Section, the role will also require collaboration across departments, including engagement with senior management on a regular basis. The Vice-Consul will report to, and be managed by, the Consular Regional Operations Manager (CROM) based in Stockholm.

You will join a small team with a culture of continuous improvement and taking responsibility for personal learning and development. We work as one team across the NBDN, and value a diverse range of skills and backgrounds. Consular Assistance is a challenging and rewarding job. Our work is constantly evolving providing us with exciting opportunities. We look forward to working with someone who would like to further shape the future with us.

Roles and responsibilities:

• Management and development of the consular team in Ireland, providing effective leadership, support and guidance. Line management responsibility for 1 consular staff member in Dublin.
• To improve processes to deliver a more efficient service, manage a budget, and provide a range of fee bearing services. Make recommendations to senior management for innovative ways to deliver professional and targeted consular service to residents and visitors in Ireland.
• Leading on complex/high profile cases involving vulnerable British Nationals and overseeing and provide guidance to the consular team in accordance with our guidance and policies.
• Support British nationals and their families, for example in case of bereavement ; providing assistance to destitute British people; supporting victims of crime and people who have been hospitalised; as well as assisting victims of rape & sexual assault, domestic violence, prisoners and people with mental health needs. Please note this could require visits in challenging environments; and some cases will have media/parliamentary interest.
• Plan and deliver consular prevention initiatives and communication campaigns, engaging with the Embassy’s communication team and feeding consular messages through Embassy social media channels where appropriate.
• Develop and maintain positive, professional and trusting working relationships with all external stakeholders in Ireland to support the delivery of day-to-day consular assistance and crisis response; monitor trends in casework to identify outreach priorities and lead on outreach and prevention initiatives.
• Managing Consular Services such as issuing Emergency Travel Documents to British Nationals and officiating Citizenship Ceremonies for new British Nationals.
• Lead on Consular aspects of the whole of mission response to a crisis or incident in Ireland, such as crisis preparedness activities including liaising with authorities and updating the Crisis Management Plan with the Regional Crisis Advisor and Consular Regional Operations Manager.
• Provide resilience and support with case handling to colleagues in the NBDN and EuroAsia Consular region; providing remote cover for other posts on an ad hoc basis, and possibly deploying to provide physical services if agreed with the Consular Regional Operations Manager.
• This position will require travel meeting key stakeholders and consular customers throughout the year.
• Provide out of hours assistance to emergency consular cases as appropriate.

Essential qualifications, skills and experience

Proficiency level in English, including excellent writing skills (written and spoken, minimum of C1 level for CEFR framework*)

A strong team player with previous management experience.

3+ years of relevant work experience (to include working with the public and staff management skills).

Excellent communication skills; both written and oral, including the ability to communicate at all levels

Proactive, adaptable and resilient.

Initiative, drive & determination with strong problem solving skills, sound judgement, common sense and the ability to remain calm under pressure.

Experience dealing with distressed individuals.

Proven ability to prioritise, effectively manage and execute multiple tasks.

Proven ability to demonstrate initiative and self-motivation

Proficiency in MS Office 365 Applications

Required behaviours

Seeing the Big Picture, Making Effective Decisions, Managing a Quality Service, Leadership, Communicating and Influencing, Developing Self and Others

Application deadline Application deadline – day Application deadline – month Application deadline – year

28 August 2023

Grade

Executive Officer (EO)

Type of Position

Full-time, Permanent

Working hours per week

34.75 net

Region

Europe, Eastern Europe & Central Asia

Country/Territory

Ireland

Location (City)

Dublin

Type of Post

British Embassy

Number of vacancies

1

Salary Currency

EUR

Salary

4,897.15

Start Date Start Date – day Start Date – month Start Date – year

1 October 2023

Other benefits and conditions of employment

Please be advised that Consular positions at the FCDO entail dealing with casework in situations that may involve death, detention, rape, assault, post-mortems, prison visits and highly distressed customers. Candidates should therefore have a high level of resilience to trauma.

The successful candidate will be subject to a six-month probationary period and will be employed on a fixed-term contract basis for two years with the possibility of renewal. The appointment is subject to satisfactory reference and security checks.

All L&D required on FCDO/UK government standards and systems will be provided. The Embassy is committed to a strong Learning and Development culture, and provides opportunities for staff to invest in their personal and professional development. The Comms digital network in particular has a strong L&D offering with frequent opportunities to upskill.

Staff recruited locally by the British Embassy in Ireland are subject to Terms and Conditions of Service according to local Irish employment law.

Other benefits of this job offer:
Membership of Defined Contribution Pension Plan;

€1,000 contribution to LAYA Healthcare;

22 days annual leave;

Learning and Development opportunities.

Visa/work permit requirements: Candidates must currently hold the independent right to live and work in Ireland and be prepared to ensure that right remains throughout the scope of the contract.

Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country.

Additional information

• Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.

Please be advised that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.