FranklinCovey Hiring for Customer Care Specialist – Government: Part Time Temporary at Salem, Oregon Full Time

Title: Customer Care Specialist

Reports To: Project Manager – Government

Location: Remote – Anywhere in the US

Status: Part Time Temporary – Up to 30 hours a week Monday through Friday between the hours of 8 a.m. – 6 p.m. EDT,

May 1 – September 1, 2023

Compensation: $18.00 per hour

Job Summary

The primary role of the Customer Care Specialist is to provide excellent customer service to our Government stakeholders and their staff. The ideal candidate will have strong multi-tasking skills and be able to simultaneously answer inbound calls, respond to emails, and complete monthly outreach campaigns via phone and/or email. Through teamwork, this individual will complete administrative tasks and meet critical deadlines to help our client achieve their goals.

Essential Job Functions

• Answer incoming calls regarding, but not limited to, registration, training logistics, available resources, and technical difficulties.

• Excellent communication and active listening skills to assist and diffuse disgruntled callers and respond with thoughtful, tangible, and accurate solutions.

• Track incoming calls to understand trends and provide feedback to management team and stakeholders.

• Manage hotline email inbox by responding to all inquiries within business hours, whenever possible, and no more than 24 hours from receipt, forwarding pertinent information to management.

• Complete outreach campaigns within allotted timeframe and in a professional manner, while tracking progress and outcomes.

• Troubleshoot with callers who are experiencing Zoom for Government webinar challenges, such as sign-on errors

Requirements

This position requires a minimum of 1-2 years customer service and/or call center experience. Proficiency with computer, Outlook, and MS Office is essential. Position requires exceptional people skills including excellent phone and verbal communication skills. Critical thinker with the ability to troubleshoot, adapt quickly to changing requirements, be proactive, and think outside the box. We are looking for a motivated member of the team with a strong work ethic who thrives in a fast-paced environment. Available to work part-time hours between 8 a.m. – 6 p.m. Eastern Time.

Must pass a security background test with fingerprinting.

#LI-Remote

#LI-ME1

Company Information

Franklin Covey Co. (NYSE: FC) is a global, public company, specializing in organizational performance improvement. We help organizations achieve results that require lasting changes in human behavior. Our world-class solutions enable greatness in individuals, teams and organizations and are accessible through the FranklinCovey All Access Pass® available in multiple modalities and in 21 languages. Clients have included the Fortune 100, Fortune 500, thousands of small- and mid-sized businesses, numerous government entities, and educational institutions. FranklinCovey executes over 15,000 client engagements each year reaching into 160 countries and territories. Our mission statement is “We enable greatness in people and organizations everywhere”. We fulfill this mission by hiring “Achievers with Heart”.

Visit our website at franklincovey.com for more information regarding our organization.

Please visit franklincoveybenefits.com for a complete US benefits overview. Eligible benefits will vary depending on employment status but may include medical insurance, HSA, PTO, 401(k), or other benefits.

FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

For additional information regarding our Equal Employment Opportunity policies, please visit sites.google.com/franklincovey.com/equal-employment-opportunity/home

For our Reasonable Accommodation Notice and Pay Transparency Nondiscrimination Provision, please visit sites.google.com/franklincovey.com/equal-employment-opportunity/adaraptnp

For our Privacy Policy, please visit https://www.franklincovey.com/privacy (https://sites.google.com/franklincovey.com/equal-employment-opportunity/adaraptnp)