Living the Accuserve values: Communicating and Connecting, Doing the Right Thing, Compassionately Service, Courageously making an Impact and Staying Curious, the Dispatch Specialist provides prompt, accurate support to our internal and external stakeholders, such as insurers, adjustors and contractors related to roofing claims. The best customer service representatives have a passion for helping customer and ensure excellent service standards, respond efficiently, and maintain high customer satisfaction. The position is performance drive role. The Customer Service Dispatch Representative is responsible for delivering high quality and consistent service experience while utilizing excellent communication skills and placing a high value on caller needs. The representative acts with the highest integrity, showing consistency between words and actions, while working in a fast-paced environment. Representatives are motivated self-starters with the ability to work with a hybrid and virtual team as well as independently with a variety of technologies. Must be comfortable taking direction and following carrier and compliance guidelines. Adapt to change, problem-solving, critical thinking and integrity are essential parts of this role.
General Duties:
100% Customer Service Support
Requirements:
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