GAF Hiring for Customer Service Representative at Shreveport, Louisiana Full Time

Come Build Your Career Under OUR Roof

Job Description:

The StreetBond Customer Service Representative is a customer-facing role that utilizes knowledge of the StreetBond products, history, customer base, and programs to support customer service and field operations for StreetBond. Specifically, the Customer Service Representative will have:

ESSENTIAL DUTIES:

Core Activities include

• [25%] Managing purchase orders from entry to fulfillment

• [25%] Proactively soliciting customer feedback and identifying opportunities for improvement

• [25%] Resolving, or facilitating the resolution of, issues with customer orders

• [25%] Collaborate with StreetBond Customer Success and Sales to “Close the Loop” of customer experience feedback and issue resolution

COMPETENCIES:

• LEADERSHIP in building and growing an organization that supports new business lines

• PASSION for customer service, with strong verbal and written communication skills

• INNOVATION as demonstrated by fluency in customer-facing digital tools and processes (e.g., CRM and ERP systems like PeopleSoft and SFDC)

• EXPERIENCE as a customer-facing professional with proven results

• EMPATHY as demonstrated by a deep understanding of internal partner and external customer needs

• ACCOUNTABILITY for breakthrough business results

• COMMUNICATION & COLLABORATION in customer partnerships

• ANALYTIC as demonstrated through data-centric and data-driven approaches to work

• DILIGENCE in demonstrating, and enjoying, high attention to detail and punctuality

• MEASURED and able to remain calm and collected in pressure situations, particularly in customer-facing interactions

EDUCATION/EXPERIENCE:

Required Qualifications

• 1+ years of experience in a customer service function

• Good collaboration skills with internal and external stakeholders

• Strong customer service orientation and passion for data-driven improvements in customer satisfaction

• Understanding of the building materials and services industry and the associated revenue cycles

• Ability to develop, communicate, and persuade stakeholders even in the face of extreme skepticism, risk, and uncertainty

We are taking a responsible approach to creating environments that allow us to do what we do best – Protect what matters most.

As part of our commitment to health and safety, COVID-19 vaccines are required for all candidates and employees in this position. Proof of vaccination is required. Should you require accommodation for medical or religious needs, GAF will engage in an interactive process with you to determine if a reasonable accommodation can be provided in accordance with applicable state and federal law.

We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, Hawk, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).

With 130+ years in the industry, GAF is the leading roofing manufacturer in North America. As a member of the Standard Industries family of companies, we are also part of the largest roofing and waterproofing business in the world.

Our communities help give our work meaning and the products we manufacture help protect what matters most. The shingles help to shelter the families living in the homes in our towns. The TPO helps protect what is under that hospital’s roof. In addition to quality products, we make sure they are installed by quality craftsmen and women. The full GAF portfolio of solutions is supported by an extensive national network of factory-certified contractors.

GAF continues to be the leader in quality and offers comprehensive warranty protection on its products and systems. Our success is driven by a commitment to empowering our people to deliver advanced quality and purposeful innovation and the desire to protect what matters most. ​