Gallagher Bassett Looking for Executive General Manager – Operations at Auckland, Auckland, New Zealand Full Time

Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you’ll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Introduction

Gallagher Bassett is New Zealand’s premier third party administrator (TPA). We manage claims and insurance programmes on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co, and recently awarded as an Employer of Choice by HRD New Zealand. We are also celebrated as one of the Top 15 Best Employers in the NZ Insurance Industry 2020/2021/2022.

Recognised for excellence as a service provider our team are geographically dispersed throughout New Zealand. Gallagher Bassett provides a suite of claims management, risk management and related services out of offices located in Auckland and Christchurch.

We are proud to be one of 124 companies, from 19 countries and representing 52 industry categories, named on the Ethisphere Institute’s 2023 World’s Most Ethical Companies list for the twelvth consecutive year.

How You’ll Make An Impact

The Position

Gallagher Bassett has an exciting job opportunity in the role of Executive General Manager – Operations. This key position is responsible for developing and executing the operational strategy and establishing operational excellence across our business units. You will engage with our key clients and provide strategic direction to enhance and develop our operational resources. You will execute on our goal to achieve continual customer satisfaction, surpass revenue targets, profitability and business objectives.

As a key member of the Gallagher Bassett New Zealand Executive Team, this role plays an important part in contributing to the strategic direction of the New Zealand business, enabling a high-performance culture with a focus on delivering results.

Your Impact

What You Will Do

You will have the opportunity to positively influence leaders to deliver operational efficiencies within the organization. You will also drive new and exciting technology and automation initiatives that will enhance our customers’ experience.

A key component to the role is building customer and stakeholder relationships. As part of our leadership team, you will be managing Gallagher Bassett’s national operations network across all lines of business. You will be developing and leading operational senior managers, nurturing a culture of high performance across operations, based on the The Gallagher Way.

Working closely with the Chief Client Officer, you will help to operationalise the development of new products and execute the product management strategy. With a strong focus on client relationships, operational excellence and financial accountability, you will actively identify and mitigate key business risks in the national operations portfolio and have the opportunity to contribute to the broader business strategic agenda as part of the GBNZ Executive Team. You will analyse trends and needs to assess our operational strengths and vulnerabilities in order to meet our growth commitments.

Motivated by continuous improvement and energized by customer satisfaction, you will be executing programs to reduce deviations, provide for on-time delivery, and meet customer quality and cost expectations. Your continuous improvement approach will identify efficiency opportunities that deliver cost reduction, improve outcomes and provide an excellent customer experience.

You will be instrumental in building and maintaining a departmental structure, operating standards and practices that are responsive and adaptable to evolving business needs. An important part of your role is workforce and talent planning, ensuring the right people are in the right place at the right time to meet the strategic needs of operations.

About You

What We’re Looking For

We are looking for someone who loves to work as part of a team, is reliable, proactive and has a friendly and engaging personal style. To be successful in this role, you will have outstanding relationship management skills, and a background in insurance or financial services. You will have a strong focus on delighting the customer with proven experience in cost optimization and delivering upon SLA’s.

• Post graduate qualifications in an appropriate discipline or 10+ years of demonstrated experience in a similar role
• Insurance industry specific experience and relevant professional qualifications
• Minimum 10 years relevant experience within claims management and claims operations essential
• Minimum 10 years leadership experience with positive commercial and cultural results
• Demonstrated commercial acumen through specific organisational performance improvement results

The Benefits

Life at GB is often fast paced, unpredictable, challenging, yet also deeply rewarding. It is social and engaging, with some of our benefits including:

• Attractive remuneration packaging
• Fully subsidised Medical Insurance
• Flexible Working
• Opportunities for ongoing education and development
• Employee assistance program for yourself and immediate family members
• Personal touches like weekly fruit boxes and birthday celebrations
• The opportunity to work for a company that gives back to the community through our Gentle Bear program.

To Apply

If you think you can make a positive difference to our business, we encourage you to apply today!

Applications from agencies will not be accepted.