GardaWorld Looking for Emergency Call Centre Operator at Calgary, AB Full Time

The Emergency Call Centre Operator is responsible for ensuring the client receives the service agreed to as stipulated in contract. This position will be casual part-time and have potential to move to a full time position.

What you ll be doing

Answer calls on the security landline phone, mobile phones, intercom and radio system

Liaison with contractor security personnel and client regarding security activities, incidents, search programs, access control programs and overall safety

Monitor systems and alarms including, but not limited to:
Security systems

Fire alarm systems

Closed circuit television (CCTV) cameras; and

911 emergency dispatch

Dispatch emergency calls to clients EH&S emergency service to manage fire, rescue, medical and the emergency command centre at all applicable sites.

Dispatch security alarms, events and activities to all sites

Report security incidents and ensure all incidents have been accurately documents in the system and reported to the appropriate individual

Track all alarms and resolve any alarms relating to card problems

Report on patrols using the shift report template and the electronic tour application

Participate in safety meetings

Generate attendance reports in the event of an emergency condition

What we offer

Starting wage $29. 00 an hour

Medical benefits after 90 days

Career path planning and advancement opportunities

Paid on-the-job training

Ongoing training available

What we re looking for

Valid Alberta Security License- we will help you get this

Fluent in English and French preferred

Hold a high school diploma or equivalent

Strong computer and typing skills, proficient with Microsoft Office

Experience with monitoring and operation of video and surveillance systems

Minimum 1 year experience in Control/Call Centre

Fit for duty

Flexible availability able to work days or nights

FY23 Suncor