GDKN Hiring for Customer Care(Remote) at West Chester, OH Full Time

Description/Comment:

• The Consulting Customer Service Coordinator (CCSC) manages all aspects of the order management process for Consulting’s electrical service projects to Commercial and Industrial companies located across the country.
• Client Services is one of our fastest growing segments, and is supported by an expert staff of professional engineers who are experts in power system consulting & design.
• The Engineering Services team provides in-depth power systems analysis, design, and project management in order to ensure that our customers’ power systems operate safety, reliably, sustainably, and economically.
• This position will assist with the management of the backlog to include order entry, purchasing, expediting, invoicing, collections, reporting, and other administrative duties as needed. The CCSC should possess good organizational, analytical, time management, communication, and problem resolution skills.

Primary Responsibilities:

To perform this job successfully, you must be able to satisfactorily perform each of these duties:

• Enter and process new orders, change orders, and maintenance orders.
• Manage change requests for job assignments, forecast dates, and line item break-outs.
• Create and receive purchase orders for various material and services required, including safety equipment, hardware, subcontractors, etc.
• Generate invoices for purchasers and deliver invoices according to instructions outlined in purchase orders.
• Assist Accounts Receivable with collection of past due invoices.
• Create and distribute various reports to check compliance of established processes.
• Assist with onboarding of new Consulting employees.
• Field and respond to various questions covering a wide range of topics.
• Other administrative duties as needed (expediting, labor transfers, etc.)

Education and Experience:

• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of basic accounting or financial principles and methods
• Professional experience in customer service
• 2-year degree or equivalent work experience

Key Competencies:

• Proactive and extremely collaborative with team members; knows how to leverage knowledge of those around them to effectively manage the end to end process with the customer
• Excellent customer service skills.
• Team player who is adept at planning, organizing and detail-oriented.
• Strong critical thinking skills.
• Strong written and verbal communication skills.
• Ability to gather and analyze data.
• Ability to work independently in a fast paced, customer focused environment.
• Ability to learn and work effectively within multiple computer-based systems including Sales Force and Microsoft Office Suite of products.

Job Type: Contract

Pay: $30.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• West Chester, PA: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Speak with the employer
+91 9549320735