GE Appliances Hiring for ASI – Home Delivery Agent (Inbound Customer Service) – Remote at Memphis, TN Full Time

Description

Job Location

USA, Rapid City, SD

USA, Amarillo, TX, USA, Jackson, MS, USA, Louisville, KY, USA, Memphis, TN, USA, Nashville, TN

Job Posting Title

ASI – Home Delivery Agent (Inbound Customer Service) – Remote

The Challenge

Opportunities are available for individuals located in Rapid City, SD, Memphis, TN, Nashville, TN, Jackson, MS, Louisville, KY, and Amarillo, TX.

Home Delivery Agents assist GE Appliance customers at all levels, by receiving inbound calls and answering questions about major appliance deliveries. This position is a work-from-home opportunity with a full-time schedule. Department hours are Monday thru Friday from 7am until 9pm, and Saturday from 7am until 7pm (Central). The pay is $15.00 an hour plus incentives.

As a subsidiary of GE Appliances, Advanced Services Inc. (ASI) has been providing excellent customer service and resolving questions or concerns regarding GE Appliances for 30 years. During that time, we have developed a culture of celebrating and rewarding our employees. We also offer exciting promotional opportunities and career paths.

What you will Do

• After 4 weeks of training, you will use Windows-based programs and other internal applications to:
• Assist customers through inbound telephone calls for inquiries on appliance deliveries
• Provide information on product availability, delivery and order processing.
• Schedule deliveries and resolve post-delivery issues.
• Offer alternate resolutions for customer concerns.
• Support Store Associates, Call Center Associates, and Consumers in all aspects of the delivery process.
• Create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolution
• Other duties as assigned by Leadership.
• Meet all work schedule demands and obligations with compliance, integrity, and according to values, processes and policies

What you need to Succeed

• High School Diploma or GED preferred
• Two+ years sales or service experience desired
• Passion for customer service and problem solving
• Exceptional organizational skills;
• effectively utilize time management, ability to multi-task, and use critical thinking
• Organized and thorough, with effective time management skills
• Able to prioritize and plan to rapid satisfactory resolutions.
• Ability to adapt to change
• Flexible with ability to take direction from management yet work independent to achieve goals.
• Excellent written communication skills,
• Good typing ability, and computer skills – comfort navigating multiple online applications.
• Good listening and questioning skills, with ability to resolve conflict
• Excellent sense of ownership with proven follow-through skills.
• Exceptional negotiation & conflict resolution skills;
• Able to diffuse difficult situations or irate customers resulting in satisfactory
• resolution.
• Proven attendance record showing dependability/accountability to work as scheduled.
• Proven ability to accept constructive feedback and apply coaching
• Desire to work in a team environment to work towards common goals
• Ability to remain calm and patient while handling challenging customer concerns.
• The ability to communicate effectively in English is a requirement.

Requirements for Work At Home Environment

• Dedicated work area that is quiet and spacious enough for ASI provided equipment (i.e. PC, keyboard, mouse, monitors, cords to hook it all up and the ethernet cord)
• Local internet provider (no satellite or DSL internet connections allowed due to security issues)
• Wireless Router (capable of handling minimum internet speeds of: 10 PING, 55 Mbps Download 10 Mbps Upload)
• Internet speeds that are no lower than the minimum 55 Mbps Download and 10 Mbps Upload (wired connection).

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.