General Dynamics Information Technology Hiring for PersMod Helpdesk Analyst at Philadelphia, Pennsylvania Full Time

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Secret

Public Trust/Other Required: None

Job Family: Functional Experts

Join GDIT and be a part of the team of men and women that solve some of the world’s most complex technical challenges. The Navy’s Personnel Modernization (PersMod) program is searching for a Tier 2 Helpdesk Analyst to join their team.

Authoritative Data Environment 2.0 (ADE 2.0) delivers sailor self-service and automation of high volume, routine transactions. This enables legacy system consolidation and development of interoperable capabilities, which can be leveraged across MyNavyHR Enterprise.

The Helpdesk Analyst will help manage customer requests and provide solutions to the system issues that may arise:

• Software support for Authoritative Data Environment 2.0.

• Customer assistance and problem resolution to a wide variety of customers across business areas.

• Solutions to product or service-related questions.

• Responses to non-routine customer calls, email and web inquires, providing a single point of contact for problem resolution.

Basic Qualifications:

• HS Diploma

• 2+ years providing technical assistance and solutions in a technical call center or similar helpdesk position

• Navy personnel systems experience desired; ADE 2.0 software expertise highly desired (Tableau, R-Studio, Red Hat, Citrix)

• Secret clearance

This position requires being fully vaccinated against COVID-19 by December 8, 2021 or the start date, if after December 8. Individuals who work in or reside in Texas or Montana or work outside of the United States may be excluded from this requirement.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.