General Dynamics Information Technology Hiring for Technical Analyst at Yakima, Washington Full Time

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: Other

Job Family: Technical Documentation

As a Technical Analyst, you will support the deployment, management, and extension of knowledge management programs within the organization. You will be responsible for creating and writing various types of user documentation, including how-to guides, references, manuals, cheat sheets, or instructions. Explain technical ideas in simple language. Work with customers to translate their functional requirements into detailed technical specifications.

You will utilize your experience with business process analysis to draw inferences from process details and link these inferences to organizational and departmental goals. You will meet with key stakeholders to understand and communicate business processes to diverse audiences at all levels within the organization. The ability to be consultative by asking appropriate questions to help identify needs and solutions is essential to your success in this role as you:

In this role, a typical day will include:

• Collaborates with Technical Subject Matter Experts (SMEs) to interpret and document engineering and maintenance drawings, operational procedures to understand and blend large quantities of computer related information.

• Researches highly technical subject matter, organize information from multiples sources, and express technical information in written form that is comprehensible to a wide audience of readers.

• Applies concepts for technical writing based on engineering drawings, technical information from engineering documentation, consultations with engineers and subject matter experts, and other available sources.

• Identify reoccurring incidents and requests for prioritization of job aid/ Standard Operating Procedures (SOP) creation

• Create standardized and update templates for Standard Operating Procedures, produces implementation guides and end-user guides for capabilities; provides field, data definition, and data flow documentation and formats technical publications from pamphlets, technical drawings, and consultations with technical-personnel and other available resources

• Conduct research and analysis for new content creation and document maintenance (technical writing and editing). Provide customer support for document owners and key stakeholders.

• Is responsible for the preparation, review, revision, and maintenance of technical documents including cloud, software and systems engineering, system operations, testing, and user documentation

Required skills and experience:

• Bachelor’s degree and minimum of 5+ years in a technical writing and/or system development role

• Proven experience designing and delivering developer-oriented documentation as well as working directly with development teams.

• Experienced using multiple documentation tools to develop base templates and manipulate output styles.

• A proven ability to distill complex information into clear, concise text.

• Demonstrated excellent writing and grammar skills and ability to work independently, delivering accurate initial under deadline pressure.

• Knowledge of the principles and practices involved in technical research, writing, and editing

• Knowledge of and ability to use various word-processing and desktop publishing software applications

• Knowledge of the organization’s products and services, customer requirements, purpose and structure of required documentation, and end user’s level of understanding

• Experience with Microsoft Office Suite

• Must have lived in the US 3 out of the last 5 years

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Preferred skills and experience:

• Experience with the Centers for Medicare and Medicaid (CMS) and/or other Health Insurance experience

• US Citizen or Green Card Holder

• Effective communications skills

• Salesforce experience

This position requires being fully vaccinated against COVID-19 by December 8, 2021 or the start date, if after December 8. Individuals who work in or reside in Texas or Montana or work outside of the United States may be excluded from this requirement.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.