General Dynamics Information Technology Hiring for TSS Systems Administrator Senior at Mobile, Alabama Full Time

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: None

Job Family: Systems Administration

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT Technology Shared Services (TSS) is your place! You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter.

At GDIT, people are our differentiator. As a Systems Administrator Senior supporting GD CHQ, you will be trusted to support business systems and application management for General Dynamics.

Our ideal candidate will have experience in data analysis, application development, automation and workflow development, and database management.

In this role, a typical day will include the responsibilities below:

• Provides database administration support for application databases and vendor products.

• Provides SharePoint site administration support.

• Provides tier 2 application support, including incident response and resolution, vendor escalations, and change management.

• Reviews and recommends SaaS application solutions and customizations to improve service delivery.

• Builds and maintains application configuration and management in alignment with ITSM and SDLC best practices.

• Supports service requests, enhancement requests, and change requests for application portfolio.

• Maintains configuration and change management for application portfolio.

• Supports configuration and maintenance of application identity and access management, including support of single sign-on capabilities and integration with identity providers.

• Develops and maintains knowledge management database and articles to support application management and design.

• Monitors databases and record management in compliance with GDIT policies.

• Develops and maintains self-service knowledge management articles for users and tier 1 support.

• Maintains vendor management process and procedures for support troubleshooting, maintenance, and upgrades.

• Performs change control and operational readiness assessments for enhancements, upgrades, and configuration changes.

• Designs data dictionaries, database structure and layout, and schema to support applications and analysis.

• Leads continuous improvement efforts in enhancing performance and providing increased functionality, including performing proactive maintenance such as ensuring continued space availability, monitoring activity, and documenting problems, changes, and solutions.

• Serves as liaison with clients, participating in meetings to ensure client needs are met.

• Participates in special projects as required.

Required Qualifications:

• BA/BS (or equivalent years of experience) 5+ years of relevant experience

• Experience with application management and ITSM.

• Experience with Microsoft SQL Server and database administration.

• Experience with SharePoint 2013 and/or SharePoint 2016.

• US Citizenship per contract requirement

• Strong organization and time management skills

• Certifications and experience in IT Service Management and/or ITIL

• Certifications and experience in ServiceNow or other ITSM tools

• Experience in tier 2 application support and maintenance

• Experience and knowledge in SDLC best practices

• Experience developing and working on Agile teams

• Must be able to identify and learn new technologies quickly

Desired Qualifications:

• Excellent understanding application programming frameworks and languages

• Data analysis, application development, automation and workflow development, and database management

COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.