Genesis Financial Solutions, Inc. Hiring for 9/19/2022 Collector – Work from Home at Akron Full Time

Join the nation’s leader in second-look financing as our Collector!

Remote opportunity available, must be in or near the Akron, OH area

Onsite Training

At Genesis, we put our customers and employees first. We are the national leader in non-Prime credit cards serving millions of customers who are underserved by others in the industry. We are fair and transparent in all interactions.

Our Collectors provides a top-tier customer experience. We are responsible for supporting our customers by reviewing accounts for billing extensions or deferments, making outbound calls on delinquent accounts in an ethically responsible manner. We provide in-depth training that may last up to 5 weeks before transitioning you to working with more senior peers. Scheduled workdays are typically 8 hours a day, with schedules Monday – Friday 8:00 am – 9:00 pm EST Saturday 8:00 am – 5:00 pm EST.

At Genesis, you’re never just a number. We hire people, not just positions.

Check out our Spotify account to hear what it’s like to work at Genesis: https://open.spotify.com/episode/0QmpC31c3hlhhrTKRxUkGF

As our Call Center Collector you will:

• Making outbound calls and receiving inbound calls from customers.

• Identifying customers and verifying account information and current status of accounts.

• Providing and negotiating best payment options to customers.

• Performing customer service assistance as required.

• Documenting customer inquiries over the telephone for further investigation on disputes, etc.

• Forwarding inquiries to the appropriate department for processing and resolution.

• Performing other associated duties while strictly complying with FDCPA rules and guidelines.

• Meeting team goals and standards.

• Delivering a high quality of customer experience.

Schedule: Varied during the week. Every other Saturday; Sunday scheduled occasionally, as needed. May be asked to work nights and weekends due to business needs.

Requirements:

• High school diploma or GED.

• Have appropriate remote work set-up – such as quiet space, stable internet connection, and a back-up location in case of issues with the primary location. While the position is primarily remote, you may be asked to come onsite for additional training or other business needs.

• Have access to a wired internet.

• Be prepared to work full-time hours on a rotating schedule (including weekends and holidays).

• Thrive in a fast-paced, high-volume environment.

• Be proficient with technology and using multiple systems.

• Possess a high level of understanding, patience and empathy. Able to navigate more difficult conversations/interactions with professionalism.

• Ensure privacy and security practices are followed at all times.

Genesis understands experience comes in many forms, many skills are transferable, if your experience is this close to what we’re looking for, consider applying. We know that diversity of thought has made us the entrepreneurial and innovative company that we are today.

This position is remote, however there may be times such as for training purposes or IT related support that we ask employees to come onsite.

Genesis Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job ID: 2022-2134

External Company Name: Genesis Financial Solutions, Inc.

External Company URL: https://www.genesis-fs.com

Street: 395 Ghent Rd