Log In
Sign Up
United States
George Mason University Hiring for Customer Service and Operations Center Specialist Job at Fairfax, VA Full Time
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Required Qualifications:
Customer Service and Operations Center Specialist
Start your summer with a new job as a Virginia state employee. The George Mason University, Facilities Department is ready to hire a Customer Service and Operations Center Specialist. Be part of an energetic team that maintains the wonderful facilities and grounds of George Mason University. This includes the Fairfax campus which is situated on 677 acres with 103 buildings and the five additional campuses.
George Mason has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment.
Responsibilities:
A detailed, fast, and service oriented Customer Service and Operations Center Specialist who can route work orders in a busy operations center. Our students, faculty, and staff depend on our facilities maintenance team to respond to their needs. You will be the person who gets the information out to our crew.
Here’s what the job looks like:
- You will use your excellent customer service skills by taking in work orders through walk-ins, phone calls, MS Teams requests, or by an app;
- You will assign and close out work orders. It’s a lot, sometimes up to 100+ per day, but that’s the fun and challenge;
- You will enter data into our CMMS (Computerized Maintenance Management System) work order system;
- You will answer questions regarding the status of work order requests; and
- You will run reports and provide updates to the management team.
Now, fast forward one year. You have made a noticeable contribution to the educational facilities of a major university. You’ll be busy, but don’t worry. In December, you’ll have two weeks off for a paid holiday. Yes, this is in addition to the other GMU holidays, great benefits, and retirement plan. Please note – the two week winter break employees often receive during the holiday season is not regularly guaranteed and is subject to annual approval. We know, it’s a great gig. That’s why we are looking for the best and want you to join us.
Required Qualifications:
- High school education or equivalent combination of education and experience;
- Some (typically 1-2 years) clerical or secretarial experience; and
- Must currently possess an appropriate, active, valid motor vehicle operator’s license that meets all of GMU’s requirements for operating state vehicles and equipment under Mason’s Vehicle Use Policy 1411 https://universitypolicy.gmu.edu/policies/vehicle-use/. The Office of Risk Management reserves the right to review the driver’s licenses and Motor Vehicle Reports (MVRs) of all candidates selected with employment contingent upon a favorable review.
Preferred Qualifications:
- Data entry experience with a CMMS or other database (wow!).
Special Instructions to Applicants
For full consideration, applicants must apply at https://jobs.gmu.edu/; complete and submit the online application; and upload a resume, and a list of three professional references with contact information.
For Full Consideration, Apply by: 06/14/2022
