Georgia Employer Hiring for MANAGER OF CEA PROJECT DELIVERY – DOJKWYHFOFYK at Atlanta, Georgia Full Time

MANAGER OF CEA PROJECT DELIVERYWho are you:The Manager of CEA Project Delivery will manage a team of 8-10 Project Managers. The CEA Project Delivery team is part of NICE’s Customer Engagement Analytics (CEA) Services organization, and the CEA PMO more specifically. The CEA Project Delivery team is responsible for leading and managing complex customer facing and internal projects through the entire project lifecycle. This includes projects delivering and upgrading CEA’s Nexidia Interaction Analytics (NIA), Quality Central (QC), Enlighten Solution, Englighten AI Routing among software solutions. CEA’s project delivery methodology emphasizes the customer experience and satisfaction while focusing on high quality and timely delivery. The Manager of CEA Project Delivery owns project assignment, resource management and overall employee development for team members.This management role demands effective communication with team members, other managers and teams (Professional Services, Customer Success, R&D, IT, Sales), NICE senior leadership and a variety of customer stakeholders.What you will do:Lead and manage a team of professional Project Managers of varying levels of experience (Associate Project Managers through Senior Project Managers)Oversee the execution of projects across the team and the Nexidia product suiteOwn and facilitate project status and priority discussions with internal senior leadership teamSupport the team to ensure effective, accurate and timely communications to all stakeholders across the project portfolioCollaborate with CEA PMO Leadership to develop and continuously improve the CEA project delivery methodology and frameworkIdentify improvement areas across the broader CEA delivery processesPartner with team members to drive and own resolution for issues and risks across active projectsManage team member career and professional development and progressionBring high-energy and willingness to drive improvements and change when and where applicableWhat you bring to the table:5 years of experience managing complex cross-functional projects and programs using established disciplines and methodologiesEmployee development and/or mentorship experienceCustomer-management experience with a focus on stakeholder management – ability to build and forge strong relationships with customers while understanding their business objectivesEffectively direct the work of multi-disciplinary technical teamsDrive discussions into decision and actionWork successfully with little direct supervisionStrong analytical, critical thinking and problem-solving skillsCare about the success of teammates and customersPresentation Skills – experienced presenting project status, risks and issues in a direct and effective way to a variety of stakeholdersMeticulous about documentation and record-keepingAbility to manage and prioritize work with demonstrated ability to manage multiple priorities and challenges.Detail oriented in the execution and follow-up of workAbility to effectively manage and lead changeWhat differentiates you as the best:Prior management experience managing a team of 8 or morePMP certificationCSM certificationA bachelor’s degree or greater from an accredited universityKnowledge of call center and telephony infrastructure and/or softwareExperience managing telecom integrations projectsPhysical Demands: Overnight travel by car or plane may be required (post-COVID clearances) and the ability and willingness to travel up to 10%, including internationally to North American and European customersEqual Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity