Germack Event Venue
We strive to be the finest event and catering venue in South Florida by creating an experience with unparalleled service, five-star cuisine, and an awe-inspiring ambiance.
Responsibilities:
Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns
Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate
Create relationships with new customers to better understand and achieve their needs
Respond to the customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
Promotes interest in client products and services
Consistently achieves established standards of the position
Continually portray and project a positive and professional image
Provide administrative support to the customer service team
May assist with overflow work and other duties as needed
What you need for this role:
Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
Keyboarding and internet experience needed
Strong communication and interpersonal skills- including written and verbal
Upbeat positive attitude and professional demeanor
Articulate and well accustomed to a client-facing role
Ability to compose professional emails
All your information will be kept confidential according to EEO guidelines.
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