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Gleneagles Hiring for Guest Experience Coordinator Job at Auchterarder, Scotland , UK Full Time
The Gleneagles Hotel, PH3 1NF, Auchterarder
Come and join us…
At Gleneagles we’re united in our values, no matter where we work; we demonstrate a true sense of pride in all that we do, we operate collaboratively as one team, we’re warm and thoughtful in our make-up, and our spirit of adventure ensures our product and concepts remain fresh and relevant.
Diverse, ambitious and welcoming, we have an inherent desire to create unique and incredible experiences for both our guests and our people; we work hard, get stuck in and have fun.
One of Scotland’s finest and most iconic 5-star hotels and country estates, we are currently seeking an astute, confident and energetic Guest Experience Coordinator to play an integral role in a multi-faceted team.
The Front of House team make the first and last impression of Gleneagles for our guests. We sit at the heart of the hotel, welcoming every guest as they walk through our front door. Assisting pre and post stay and overseeing our guests’ time in residence, this ranges from billing, to planning bespoke days out to visit distilleries or nearby castles. Our absolute focus is building relationships with our guests and ensuring they have everything they could possibly desire during their stay, anticipating what this is, before they ask for it.
Our rooms are as glorious as the landscape that frames them, with a luxury 5-star hotel feel. All individually inspired by the mountains and meadows, rivers and lakes of the Perthshire countryside. From the grandest room in the house, the Royal Lochnagar suite to our individually designed Estate Suites and spacious Country and Manor rooms. All offer the perfect mix of homeliness and glamour.
We thrive to create a positive environment; we help each other, encourage creativity and we’re supremely organised. For us, it’s simple, if our team enjoy coming to work, our guest experience will excel.
We are open to having a conversation with you around flexible working.
Be part of ‘Our Glorious Playground…
When Gleneagles first opened its doors in 1924, this magnificent countryside estate in the heart of Scotland was described as a “riviera in the Highlands”.
Today, as a member of the Leading Hotels of the World, Gleneagles continues to offer an unrivalled array of attractions, including: luxury accommodation, some of the best dining experiences in Scotland, three championship golf courses, an award-winning spa and an exhilarating array of outdoor activities.
As an inclusive employer, we are open to having a conversation with you around flexible working.
Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).
Here’s a bit more detail on what we see you doing in this role:
- You’ll take huge pride in ensuring every guest is welcomed warmly with the efficient processing of their check in and check out; you’ll also provide fascinating information on all aspects of the estate and surrounding area
- Maximising revenue by upselling the facilities available across the estate, you’ll play your part in ensuring our guests enjoy a magical stay; you’ll make the appropriate reservations and pass relevant leads to the Sales team
- Offering accurate information on all aspects of guests travel, logging all Gleneagles driver bookings accurately, with a driver available at the specified time, you’ll make sure transportation goes without a hitch, every time
- You’ll have responsibility and accountability for cash handling and assume responsibility of a float
- Maintaining guest confidentiality and security at all times, you’ll follow GDPR guidelines to enhance our guests’ stay, obtaining and recording accurate information on guest profiles for future stays
- Actively following all Forbes and Gleneagles standards at each and every interaction with our guests, in person and by phone
- Showing empathy and respect for all of your team members, ensuring an effective and efficient handover of outstanding business to the next team
- Efficiently processing our group check-ins and handling specific, accurate billing; you’ll also support the Porter team with the safe storage and delivery of luggage on group check in days
- Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us 5 star in every way
The kind of person we are looking for:
- Your attitude and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time
- You greet each guest warmly by name, taking time to really listen and understand their individual needs, always exceeding their expectations
- Actively promoting the resort, you’ll constantly look for opportunities to always enhance the guest experience.
- Taking great pride in all that you do, you know your contribution is critical for both our guest and your team member experiences
- You maintain a high standard of personal presentation through very particular grooming, presenting a professional and organised working environment at all times
- You’re highly motivated and possess an immense sense of pride in your work; you’re passionate about delivering the high standards for our guests in line with the Gleneagles brand
- You have a positive “can do” attitude to solving problems in a professional and courteous manner
- You’re a strong team player with great communication skills and an enthusiastic approach; you’re well organised and punctual with an eagle eye for detail
- You want to be part of a team that works hard, supports each other and above all has fun along the way
What’s in it for you…as well as a competitive salary and investment in your personal development, you will have the opportunity to enjoy a huge variety of perks and discounts:
- 30 days holiday (including bank holidays) increasing with service
- Pension Scheme
- Life Insurance
- Discounted hotel stays at Gleneagles and Hoxton Hotels
- Personal membership to Perkbox, an employee perk platform offering a huge variety of discounts, a free Café Nero each week, and a cinema ticket each month, with our compliments
- Free ‘pay day’ lunch and monthly drinks offers
- Refer a friend scheme
- Volunteering day with a charitable partner of your choice
