Global Furniture Group Hiring for Customer Service Representative at Carrollton, TX Full Time

Bring your skills from retail to an office environment!

Would you like an alternative to working retail hours and weekends?

Are you ready to take your customer service skills and use them in an office during regular business hours?

We are looking for people with excellent customer service abilities and great email and phone communication skills to service our commercial customers.

Global Furniture Group is a leader in the workplace, education, healthcare + hospitality furniture industry.

You’ll see our furniture designs in large corporations, airport lounges, major hotels, luxury apartment buildings, popular restaurants, medical centers and college campuses. We provide products all over the globe. We have immediate career opportunities for service-minded individuals.

Customer Care Representatives

Customer Care Representatives are professionals who assist clients with order fulfillment and product delivery. Ideal CCR’s are well organized, detail-oriented with excellent written and phone communication skills.

Essential Responsibilities

• Answer all questions, calls and emails in a timely manner
• Demonstrates the skills and product knowledge required to perform job functions.
• Knowledge and use of electronic catalog and Global website.
• Ability to navigate AS400
• Able to articulate e-mail, fax, and verbally communicate in a clear and concise manner.
• Support Customer Care Operations from our dealers and team members
• Order Entry on a daily basis.
• Check order status/electronic orders
• Maintenance of Showroom/calendar
• Check inventory
• Provide product information and pricing
• Process credits, return authorizations and factory charge backs.
• Submit changes or cancellations on orders
• Track shipments
• Research and resolve customer inquiries
• Initiate freight claims
• Truck building
• Schedule factory drops
• Update customer experience center with relevant inquiries
• Assists customers in showroom as needed
• Participates in Literature Room inventory/order literature
• Reviews appropriate daily reports
• Document filing
• Monitor stock levels
• Follow and adhere to department/company guidelines
• Other duties as assigned

Requirements

• Superior verbal and written communication skills with a strong ability to solve problems effectively and efficiently
• Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly
• Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals

WHO WE ARE

The Global Furniture Group is a leading North American Manufacturer of furniture solutions. Global offers a broad range of furniture products designed for the workplace, education, healthcare + hospitality markets, delivering exceptional value and quality to its network of dealers, designers and customers.

Operating for 50+ years and employing more than 4,000 people worldwide, Global has locations throughout Canada, the US, Mexico, China and the UK.

BENEFITS

Global offers a comprehensive employee benefit program that enables our employees to stay healthy, feel secure and maintain a work/life balance. The following are a few of the benefits we offer employees or options employees may be eligible for:

Casual Dress | Wellness Program with Gym Discounts | 3 Weeks of Paid Time Off | Transfer Career Opportunities | Health Benefits | Health Savings Accounts (HSA) & Flexible Spending Account (FSA) | Company-Paid Life Insurance | 401K

WHERE WE ARE

Global has distribution centers and showrooms located all across the USA + Canada.

Global USA Showrooms:

Atlanta | Boston | Chicago | Miami | NYC | Philadelphia | Phoenix | Washington DC

Global USA Showrooms + Distribution Centers:

Atlanta | Baltimore | Boston | Chicago | Cincinnati | Dallas | Denver | Houston | Kansas City | Los Angeles | Miami | Philadelphia | Seattle | Tampa

You can visit us at www.globalfurnituregroup.com.

Global is a smoke-free, drug-free workplace and equal opportunity employer.

Qualified applicants will receive consideration for this position without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. To request assistance in completing this application, please call 800.220.1900 and ask for Human Resources.

This application will be considered for a period of 90 days. If you are not hired with that time period your application will be deemed expired and you will need to re-apply to be considered for future open positions with the company.

Veterans encouraged to apply.

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