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Global Payments Hiring for Data Entry Customer Service Representative Job at Jeffersonville, IN Full Time
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Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
For our valued team members, we offer an amazing culture and competitive benefits package including the following:
Medical benefits starting on the first day of employment
Tuition reimbursement and professional development opportunities
5% 401k match
Onsite cafe
Onsite daycare
Onsite gym and basketball courts
Medical benefits starting on the first day of employment
Tuition reimbursement and professional development opportunities
5% 401k match
Onsite cafe
Onsite daycare
Onsite gym and basketball courts
Responsibilities:
Understanding of the following processes, including but not limited to:
- Provide exceptional customer service
- Fulfillment of Card add requestsCredit card terminal/POS file builds for all Heartland supported products
- Account closure and reopen account requests
- General Maintenance Items, for example, but not limited to address / phone number changes
- Assist with maintaining the Public Email/Fax folders as needed
- Acquire a detailed understanding of all required documentation and broad knowledge of Maintenance policy and procedures, keeping informed and able to adapt to any change to guidelines and policy
- Process and create point-of-sale setup based on equipment options, features and functions as indicated by maintenance request
- Complete special projects as assigned by management
- Adhere to all HPS handbook policies, including attendance punctuality, PTO management, & time management
- General communication with customers, both internal and external, via telephone, e-mail, fax or TBD is commonplace
- Possess the ability to handle customers with sensitive issues, confidentially, while maintaining the professional Customer Services image of Global – Heartland Payment SystemsMeet or exceed quality, productivity, attendance, educational and punctuality standards as set forth by the Heartland Payment Systems leadership team.
- Other job-related duties as assigned by direct supervisor and/or leadership team
Requirements:
- Minimum 6 months related customer service experience including phone support and contact center.
- Able to communicate professionally (written and verbal) with internal and external customers.
- Must be able to work 11:30 AM to 8:30 PM, Monday through Friday.
- Able to work in a fast paced, team oriented, office environment.
- Must be computer literate using email and internet.
- Note: we use Google Suite (Drive, Docs, Spreadsheet, Gmail, Gmeet, etc). Must have HS diploma or GED.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Except where prohibited by state law, Global Payments will give preference to candidates fully vaccinated against COVID-19. Team members are considered fully vaccinated after completing both primary vaccinations, if applicable, and after the requisite amount of time set by health authorities. Global Payments provides reasonable accommodations for medical or religious reasons or any other legally required reasons.
