Global Sports Looking for VIP Hotel Venue Manager – New Zealand at Auckland, New Zealand Full Time

Global Sports is supporting FIFA Women’s World Cup with the hiring of a VIP Hotel Venue Manager

If you are a seasoned Guest Experience professional at venues interested in a once-in-a-lifetime job in the sports industry, this is your chance. We are looking for someone to strengthen the team in charge of organising the biggest women’s sporting event in the world: the FIFA Women’s World Cup Australia New Zealand 2023™.

Full description

To ensure the successful operational delivery of the ninth edition of this competition, we have set up a local FIFA subsidiary (LFS). Its aim is to improve the experience of over 1.1 billion people watching the FIFA Women’s World Cup™, by delivering innovative solutions across all operational areas.

We are currently looking to recruit a VIP Hotel Venue Manager – New Zealand

• Auckland / Tāmaki Makaurau

Job responsibilities

As a VIP Hotel Venue Manager reporting to the Guest Experience Manager – New Zealand, this role is responsible for the planning for all V/VIP operations at the VIP Hotel (Park Hyatt), and delivering operations during tournament time, in close coordination with key internal and external stakeholders and service providers, as well as FIFA.

Job duties

Your role as VIP Hotel Venue Manager includes the following responsibilities:

• Oversee and coordinate all VIP hotel operations with emphasis on the Welcome Desk, arrivals and departures and the overall guest experience.
• Ensure appropriate service of guests, in accordance with the established guest service levels.
• Create and establish operational plans, policies and procedures while ensuring compliance of FWWC2023 Policy and service levels.
• Communicate Guest Management Policies and Operational Plans to all relevant stakeholders at the site.
• Understand FWWC2023 Incident Management Reporting System and escalation hierarchy.
• Troubleshoot and resolve issues according to policies and procedures with diplomacy, while ensuring guests have an exceptional experience.
• Create reports, summaries and debrief documents as required.
• Manage and provide support to the Guest Operations team where needed.
• Work closely and communicate clearly with other functional areas where there are over-lapping responsibilities and roles. (e.g. Security, Transport, Team Services and Competitions).
• Provide support during busy periods to other FIFA VIP related events as required.
• Create and develop rosters to ensure all areas are staffed.
• Work closely with all team members to align on all logistical requirements.
• Act as shift-manager for the guest operations team at VIP Hotel for the FIFA Women’s Football World Cup 2023
• Any other duties as required.

Qualifications & experience and skills

• Relevant work experience in Hospitality and / or Event Management
• Experience within a sport/event organisation, preferably a world class sport event
• Familiarity with V/VIP environment, high-end hospitality, and Guest Management
• English fluency – spoken and written (required)
• Advanced skills in MS Office (Excel, Word, PowerPoint, Visio & Project)
• Planning software and online collaboration tools (an asset)
• Previous experience and ability to understand CADs and site plans
• Good understanding of organisational processes and policies
• Ability to resolve guest concerns expeditiously and independently
• Ability to shape and deliver operational excellence in teams
• Strong verbal and written communication skills
• A collaborator who is able to foster good working relationships
• Excellent organisational and planning skills
• Good networking skills
• Time management and the ability to prioritize a varied workload

What we offer

Working at the FIFA Women’s World Cup Australia & New Zealand 2023 is more than a job; it is a calling to create a better world through the power of football.

As part of the FIFA family, you will be working with highly motivated colleagues within a dynamic and diverse team. Employment is offered until August 2023.

How to apply

If you think you would be a good fit and are keen to work for an exciting and truly international organisation, we would love to hear from you.