Description:
At Go-Glass, our Customer Service team is at the core of each interaction with our customers as they are the first line of contact. Whether assisting customers with a new quote, scheduling installation taking payments, or simply answering a customers questions, our goal is to Make Every Interaction Count!
We are looking for an enthusiastic individual to join our team. You should be polite, reliable, knowledgeable, and adaptable. You will be the liaison between our company and its current and potential customers. The successful candidate will be customer-focused, detail oriented, and efficient. You should be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.
Customer Service Representative will perform a variety of functions to assist customers who contact the company via phone, e-mail, or in-person. Many of these functions are sales-related including providing quotes, creating work orders, scheduling installations, and processing low complexity invoices. In this position, other office functions tracking supplies, organizing sales files, and maintaining the customer showroom.
GENERAL RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
Perform a wide variety of office sales and administrative tasks including the following:
Requirements:
Skills and Aptitudes:
CONTACTS: This position requires a high level of professional verbal and written communication with Customers, Vendors, and Team Members.
Physical Demands:
The Customer Service Representative (CSR) typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Employee may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.
EEOC Statement
Go Glass provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
Shift:
Weekly day range:
Work setting:
Ability to commute/relocate:
Application Question(s):
Experience:
Work Location: One location
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