Goldco Direct, LLC Hiring for Customer Care Specialist- Financial Services at Remote Full Time

Goldco is seeking a dedicated and reliable Customer Care Specialist to join our growing team! This role requires excellent customer service skills, strong attention to detail, and a passion for helping people. The chosen candidate must demonstrate excellent oral and written communication, as well as a strong work ethic and positive attitude. Experience in the precious metals or financial services industry is highly preferred.

Day-to-Day Responsibilities:

• Answer incoming calls, emails and live chats from customers.
• Treat customers with care and create an outstanding customer experience.
• Review and work incoming tickets from the Goldco Sales team.
• Make outbound customer service and retention calls to ensure customers are satisfied and have access to the information they need.
• Assist customers with cash liquidations and IRA distributions.
• Maintain customer accounts and update contact information.
• Partner with the Goldco Processing team to ensure requests are completed in a timely manner.
• Ensure any necessary paperwork is completed quickly and accurately.
• Provide updated account valuations to customers.
• Take ownership of the customer experience and anticipate future questions or needs.
• Adhere to Goldco policies and procedures.
• Assume responsibility for related duties as required or assigned.

Qualifications:

• High school diploma or equivalent.
• At least one year of customer service experience required.
• At least one year of precious metals or financial services experience preferred.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to perform well in a fast-paced environment.
• Experience with Google Workspace, Salesforce, and DocuSign a plus.

Physical Demands:

• Must be able to remain in a stationary position at least 75% of the time.
• Constantly operates a telephone, computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Must be able to effectively communicate with co-workers, customers and other third-parties.

Equal Opportunity Employer: Goldco supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. Goldco does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.

Job Type: Full-time

Pay: $21.00 – $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Application Question(s):

• Do you have experience communicating with a high volume of customers over the phone?
• Do you have a stable work-from-home environment and reliable internet connection?

Experience:

• Financial services: 1 year (Preferred)

Work Location: Remote