Goodwill Industries of The Valleys, Inc. Hiring for Shop Goodwill Shipping Clerk at Salem, Virginia Full Time

Full Time

$12.50 per hour

The e-Commerce Shipping Clerk for ShopGoodwill (SGW) position will perform a variety of operational functions in support of GIV’s E-Commerce store. Responsible for picking, packing, shipping, and sorting E-Commerce item donations, as well as delivering prompt, courteous, and consistent customer service and order delivery.

Fulfillment:

• Print orders by priority (expedited first, etc.).

• Accurately pick, pack, and ship inventory, ensuring customer requests are followed, appropriate packaging materials are used, and packages are ready for courier pick-up at indicated times.

• Identify and report listing errors to management (poor quality, wrong title, missing components, wrong inventory location, etc.).

• Accurate submission of courier documentation.

• Maintain appropriate and accurate records as required by their workstation. Ensure orders are shipped within marketplace requirements. Meet productivity requirements as outlined by management

• General Duties and Housekeeping:

• Identify rare, collectible and/or unique items which will generate online sales and separate donations per established procedures into categories that include SGW, eBay, NeatOScan (books/media), bale/salvage, processed, and discarded items.

• Preplan for adequate supply of donated goods and supplies by notifying team leader when merchandise is low.

• Demonstrate adaptability.

• Remove trash and operate compactor. Move rolling blue buggies and/or move gaylord boxes with a pallet jack. Use safe practices for operating equipment.

• Attend all meetings and training sessions/classes as scheduled.

• Work habits should include: regular attendance, punctuality, teamwork, initiative, willingness to learn, dependability, promptness and awareness of productivity and sales goals.

• Maintain positive, professional and courteous behavior at all times; report unprofessional behavior of others to managemen

• Adhere to all safety regulations and report any unsafe conditions to a member of management.

• Immediately report all incidents of theft to management.

• Maintain a clean and organized workstation. Perform general housekeeping duties as needed or assigned.

• Provide support to Book/Media operation as needed or directed.

• Suggest workstation enhancements to improve safety, process and work flow.

• Adhere to all Goodwill policies and procedures.

• Perform other duties as required or directed.

Additional Duties and Responsibilities:

• Accomplish all tasks as appropriately assigned or requested for successful completion of the mission of Goodwill Industries of the Valleys.

Education, Experience and Competencies:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Experience selling through online auction sites is preferred.

Language skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Resgistrations:

Valid State of Virginia driver’s license and proof of insurance required to drive personal car on company business.

Accountabilities and Measures:

Accomplishment of assigned tasks.

Accountable for protecting customers’ personally identifiable information and company property.

Accountable for courier documentation and forms.

Employees may not alter the procedure for placing items online or pricing them. They may not manipulate auction times, item titles and descriptions, or bid on/purchase items in an unapproved manner for personal gain.

AMERICANS WITH DISABILITIES SPECIFICATIONS:

Physical Demands

While performing the duties of this job, the employee is required to walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear. The employee must be able to stand for long periods. The employee must frequently lift up to 50 pounds and/or move up to 50 or more pounds with and/or without assistance. Occasionally required to push or pull 400 lbs. utilizing a wheeled container or pallet jack. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to outside weather conditions. Frequently exposed to dust, odors, and chemicals. The noise level in the work environment is usually moderate to loud.

Equal Employment Opportunity Employer

ID: 2021-6697

External Company Name: Goodwill Industries of The Valleys, Inc.

External Company URL: www.goodwillvalleys.com