Google Looking for Digital Marketing Strategist, Customer Success Acceleration at Ciudad de México, México Full Time

Please submit your resume in English – we can only consider applications submitted in this language.

Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience
• 3 years of experience in Digital Marketing, Sales, or leading multi-functional Project Management with customer impact
• Experience in strategy, analytics, or insight-based product solutions
• Ability to communicate in Spanish and English fluently

Preferred qualifications:

• Experience in managing Insights, Analytics, Client management or Consulting oriented projects, driving customer success with cross-functional stakeholders
• Experience in cross-functional and multi-layered stakeholder project Management, with a proven track record of driving complex business outcomes and customer solutions through collaboration
• Ability to operate analytically to understand client needs, comfortable with ambiguity and complexity, with a passion to create and share best practices to encourage a learning by sharing culture
• Expertise in implementing, optimizing and managing digital advertising campaigns, as well as managing complex, transformative solutions with clients
• Track record in analytical, problem-solving projects

About The Job

The Customer Success Acceleration (CSA) team, is part of the gCare Google Customer Solutions (GCS) team within gTech. We work in close collaboration with the GCS team globally, specifically the Mid-Market Segment (MMS) Seller Teams based out Americas, EMEA and APAC, helping define marketing strategy for advertisers, providing critical insights, and support to help drive customer success.

Our primary objective is to drive Customer Success through strategic partnerships across MMS at scale, utilizing our team’s diverse in-depth cross-product expertise and customized client solutioning, helping advertisers achieve their Customer/Marketing objectives.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .

Responsibilities

• Drive high impact across markets, customers, and stakeholders through strategic multi-dimensional problem-solving and cross-functional collaboration, delivering an excellent experience to Google’s clients.
• Drive decision-making and thought-leadership with Sales in enabling business growth through systematic interventions, and ensure the client portfolio sustains effective business growth.
• Develop advanced frameworks and customer solutions. Help activate the solutions with the right customers for long-term trust and value, and look at opportunities to scale these across businesses and markets.
• Support the management team in advocating the culture for the team, providing coaching and mentorship to the wider team, and act as a trusted advisor with key stakeholders in driving critical Business Discipline activities.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .