Grand Chancellor Hotels | Australia & New Zealand Looking for General Manager | Grand Chancellor Hotels at Auckland, Auckland, New Zealand Full Time

Grand Chancellor Hotel Group has hotels located throughout New Zealand, Australia, Malaysia, and Singapore.

Grand Chancellor Hotels is known for quality accommodation, exceptional service, convenient locations and outstanding conference and meeting facilities.

A rare and exciting opportunity exists for a highly skilled and experienced General Manager to join Grand Chancellor Hotels in late 2023 to oversee the hotel pre-opening and manage all aspects of this newly constructed 191- bedroom hotel nestled in the heart of Auckland.

Hotel Grand Chancellor Auckland is expected to open mid-2024, and we are seeking an inspirational leader with strong business acumen to lead our hotel operation. As the general manager you will play a strategic role in establishing the hotel as a market leader. You will be responsible for driving success and managing all aspects of this property. Driving revenue, delivering financial targets, fostering a positive team culture, and steering a team to provide memorable guest experiences will be part of your DNA.

This position requires a collaborator with an abundance of energy, passion, and strong leadership skills. You will have an ardent desire to make a difference, inspire, lead, train and develop a team of customer service professionals.

This role reports directly to the Group General Manager Grand Hotels Australia & NZ

The ideal candidate for this role

• A minimum of five years’ experience in a similar role.
• Pre-opening experience is highly advantageous.
• A strong knowledge of hotel operations including Front Office, Food and Beverage, Housekeeping, Maintenance, Finance, Sales & Marketing.
• Proven experience steering a diverse team.
• An Aspiration to be effective, inspire, lead, train and develop a team.
• Previous experience managing and developing relationships with key stakeholders.
• Demonstrated ability to manage budget, grow revenue and deliver financial target.
• Ability to effectively implement operating policies and procedures and deliver high quality service.
• Influence and build a culture that delivers a memorable guest experience.
• A strong knowledge of compliance obligations and NZ legislation.
• A relevant Degree or Diploma in Hospitality or Management is desirable.
• Customer service is at the heart of what you do.
• A strong Knowledge of current industry trends.

The position will include, but is not limited to:

• Maximizing revenue to achieve budgeted expectations.
• Delivering impactful strategies that will reflect positive outcomes.
• A strong understanding of financials and the P&L statement.
• Motivating and leading a diverse team of customer service professionals
• Fostering an environment that promotes personal growth and development.
• Manage staffing requirements, recruitment, training, performance management and development of the team.
• Ensure an elevated level of service is consistently delivered to meet the expectations of guests.
• Ensure Hotel policies, procedures and standards are complied with and reviewed on a regular basis.
• Manage and oversee the Environmental and Sustainability of the hotel.
• To manage the Hotel’s assets to protect their long-term investment value.
• Responsible for legislative compliance across all areas of the hotel.

What is on offer:

This position comes with an excellent remuneration package, including car, Health Insurance, and generous KPI’s.

If you are enthusiastic about joining us on this journey and want to work for a well- known hotel brand, apply online now!