Great Bay Kids Company Hiring for Online Data Entry Clerk at Los Angeles, CA Full Time

The CSR is responsible for responding to customer inquiries and requests for order status, for entering Sales Orders and providing first contact resolution of customers’ issues and generally ensuring a great customer experience.

Duties

erve visitors by greeting, welcoming, directing and announcing them appropriately.

Answer, screen, and forward any incoming phone calls while providing basic information when needed.

Maintain a safe and clean work area.

Perform other clerical receptionist duties such as filing, photocopying, collating, faxing, etc.

Receive and sort daily mail and deliveries to the front office.

Answer customer telephone calls and receive customer purchase orders.

Enter customer orders as sales orders into NetSuite.

Answer customer inquiries concerning status of orders, tracking information and educate customers on product information.

Assist with the creation of return authorizations to ensure customer satisfaction concerning return of products.

Interface closely with internal process partners from a materials availability and accounting standpoint to assure quick delivery of customer parts.

Research required information using available resources and knowledge base.

Verify and update customer information in NetSuite

Identify and escalate priority issues.

Conduct “warm” transfers to appropriate resources.

Follow-up with customers as necessary, namely in tracking of back-order status

Requirements

High School diploma or equivalent

Must have excellent communication skills and be able to communicate with individuals at all levels of the organization

Detail oriented with strong problem solving and time management skills

Team player able to work effectively with other people

Self-starter able to work with minimum or no supervision

Ability to be resourceful and proactive in dealing with issues that may arise

Ability to organize, multi-task, prioritize and work under pressure

Solid communication skills both written and verbal

Telephone Skills

Proficient in Microsoft Office Suite

Professional appearance and punctual

Benefits

Dental insurance

Employee discount

Flexible schedule

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Work Remotely

Work remotely temporarily due to COVID-19