Great Bay Kids Company Hiring for Remote Customer Service Representative at Charlotte, NC Full Time

We are looking for a full-time Remote Customer Support Specialist who doesn’t require a script to help our customers send and receive payments. Someone who can delight with promptness, thoroughness, accuracy, and maybe an occasional pun or two.

Duties

Provide world-class customer service

Try all avenues to solve a customer’s issue, but if you can’t, explain the why with an empathetic ear

Educate our customers on how to use Venmo to send and receive payments

Proactively look for ways to improve internal processes

Research customer inquiries using the appropriate technology

Use problem-solving, analytics, and intuitive skills to follow logic and offer good solutions

Field inbound support calls, live chats, and emails from users about our product offerings

Requirements

Education: High school diploma or equivalent

2+ years experience in a role that put you in direct contact with consumers via telephone, email, and/or face-to-face. Financial services and/or call center experience is a big plus.

Team player – we win as a team

Enjoys being on the phone interacting with customers

Someone who enjoys a fast-paced yet fun working environment

Must be a self-starter and self-learner

An excellent communicator

Someone who is routinely the Tech Support hotline for their family and friends

Willingness to work hard and have fun doing it!

Benefits

401(k)

Dental insurance

Employee discount

Health insurance

Paid time off

Tuition reimbursement

Vision insurance

Work from home

Work Remotely

Work remotely temporarily due to COVID-19